MadisonseatingReviews of madisonseating.com

I have been looking for a good but affordable office chair and gave this company a try. I like that they give a second life to expensive office furniture that might otherwise become trash. The order shipped quickly and arrived within an expected time; however, the product was not satisfactory. A piece was broken off and missing, another piece was loose, the chair cracks like it's about to break when I move on it, and I had paid extra for nicer wheels that weren't included in the shipment. I reached out to the company, and after providing pictures and videos they offered me a 50% refund, which I wasn't willing to accept, and then they offered to replace. I have received the replacement, and while this chair is in better condition, I will say that both chairs were extremely dirty and smelled. So dirty that I had to wash my hands after assembling both chairs as well as wiped them down. I appreciate that the company was willing to work with me.

As they promised they shipped my chair in 14 business days. The chair packaging was good and I received the chair in about a week after that. I had some issues with chair mechanical which they are very responsive in email. The asked me to put a positive review...

Updating my review from 1 star to three stars, as they are an honest company. In my case the issue was broken communication and lack of proper responses. They need to own this, and commit to improving it. You can't hide behind COVID excuses when you had every opportunity to do it right, and just didn't take the opportunity. Some details........ It was learned to be a glitch in their support e-mail system. But even when I asked support for a call back, it happened only twice. Once when I asked to cancel the order, and they successfully talked me into keeping the order. And the second time when the order needed to be returned due to shipping damage. I also needed help when they shipped, as I got no notice from them but got a FedEx shipping notice. I wasn't home, so I wrote to them to adjust the delivery. Again "I don't get your e-mails, need a call back". No response. On realizing the delivered product was damaged, I initiated contact again, asking for a callback. My first request for a callback didn't result in one. So I had to call, and had a bad customer experience with that person. Just so burn out and unhappy. It made me instantly regret the order, as it felt like I was going to be on an uphill battle with them. The next person who called to arrange the shipment was great! Alleviated some of my concern. My next request was about replacement timeline, etc. to which I didn't get an answer. So after hanging for three months to get product, I'm left hanging again. Only now they have my money. They're trying to pin this on the customer, saying they responded quickly to every e-mail. But when my e-mail starts with "I don't get your e-mails, you need to call", and you don't call.......How can you claim you were providing support and don't hold responsibility? So in the end, maybe a great experience for folks where their e-mail system works. I did not work with my e-mail address, so it led to a bad experience. ======================================= Similar to others. Ordered an in stock chair. Many months, nothing. They claim they send e-mails, but I never receive them. Chair was finally delivered, and it was broken in shipment. E-mail their support, no response. I call, and a very unhappy sounding and curt person did check up on status, and verified they received my e-mail. Said I'll get a response today, we'll see..... But I didn't hang up the phone with a content feeling. I regret spending money with this company.

I ordered a chair on Madisonseating.com and had no problem with the process. Upon shipping the item, they forwarded the FedEx tracking number. The chair i received was clearly neither new nor in the original packaging. Instead, they wrapped bubble wrap around each piece and placed them in a non-conforming box. Upon unpacking the chair, a piece of the backrest was found snapped off and laying in the base of the box. I attempted to contact Madison via their toll free number but an automated recording stated that due to COVID their customer service group is working from home (understandable) and only able to receive and reply via email (what?!?). I sent an email and to my surprise they responded rapidly and offered to replace the chair without requiring me to repackage and return it on the condition that I left an online review. This is that review and I will update it once I receive a replacement.

I ordered a Herman Miller Aeron chair, my 3rd from this company. Now, due to "Covid," they have needed to extend the delivery time. I have had good success with this company before, and they are working on getting me a chair soon I hope.

UPDATE: After posting the review below, I did receive a phone call within 30 minutes from Madison Seating. The gentleman was appauled at the fact about their request for a "good review". He said that should NEVER happen. He would get to the bottom of that. He asked if I would give them a chance. He had my chair sitting there and could ship it out that day! He said I could do a review as I felt I needed regardless. 😊. I agreed & did receive confirmation of a $0 order within about 3 hours AND confirmation of shipment! I have to say, I'm impressed he got it out the same day as it was later in the day when this all happened. I did receive the correct chair on 8/14. The box was in great shape & the chair was packaged well and easy to put together. I'm so glad to finally have my chair! I hope Madison Seating can figure out these glitches they have been having this year.. I'm happy with the resolution... Wish it didn't take me about 3 months to get there. PREVIOUS ONE STAR REVIEW : I purchased a second chair May 18th. (Previous experience was slow... About a month from purchase to receiving.. and that was 2 years ago). This experience has been absolutely terrible! I received confirmation of my order immediately and was told 10-14 days to shipment & it was in stock. I had heard nothing, so contacted them the middle of June. They took a day to get back to me and said it would ship the first part of July. I contacted them July 6th, as again, nothing had changed or been sent to me. They again took a day to respond & in the mean time my card was charged for the office chair. They then told me it was shipped and I would get it around July 16th (that's two months since my order)!. I did, in fact, received an office chair from them on July 16th. It was clearly the wrong chair and was a bad fit for me.. it was also broken (needed a replacement gas cylinder). I immediately contacted them and the requested pictures. I requested a phone call to discuss resolution options in each email and no phone call was ever received.. they offered to send a new cylinder and offered 50% off and keep the chair. I told them I'd test the chair for a day or so and see if I could get adjustments to be comfortable and not cause the neck, shoulder & back pain I was trying to fix by getting a chair that fit me. I did let them know a couple days later that I could not make the chair work and request an immediate replacement. They wanted proof the chair was boxed... And they would send a chair when they got this one back... I asked again for a call... I had no intention of waiting 2 more months for a chair. Then they offered for me to keep the wrong chair at no cost... Write a "good" review on this site. Then they would send the correct chair. I said I would only write a review once I received the correct chair. So now... They won't do that .. they want the wrong chair back in order to refund my money. Oh, and there were a few times I got the same canned email response. I'm beginning to wonder if they are even reading my emails and considering good customer service. I certainly will never purchase from them again. I still have no refund & no chair and it's 8/5!!!

We bought this chair for commercial use. After our department assembled the chair the tenant could not wait to try it, guess what happened? Yeah the chair (seat) just sits in one position while one is seated, it does not go up or down. We thought it was because the Pneumatic Cylinder but after recieving the replacement, still no go! I am surprised that such a quality issues will happened on this expensive chair. Customer service has been great though is being reasponsive so far in sending a replacement cylinder and now working with us on a replacement chair. I will update the review once we recieve the replacement chair.

Madison seating with extremely helpful.