MadisonseatingReviews of madisonseating.com

Madison Seating has excellent customer service. Issue solved with in 2 hours.

I love my chair! It arrived nicely bubble wrapped and was easy to assemble. I noticed it was cracked on the bar in the back, and they issued me a full refund and were very cooperative! Thanks Madison Seating!

I received a chair with a damaged lumbar support. I am not sure whether it was shipped damaged or was damaged in shipping. I sent an email with a photo of the damage to Customer Support and they agreed to ship a replacement chair without my returning the damaged chair which they allowed me to keep. Therefore I did not have any return shipping charges. I could not be more satisfied or pleased with Madison's Service Department.

I work from home office. A quality chair with proper back support is essential. I bought two Humanscale Freedom chairs at a great price. The chairs are great. The option to customize color and fabric was a nice bonus. Customer service was excellent.

I purchased a floor model chair on sale from MadisonSeating for our company and couldn't beat the price. The chairs are somewhat refurbished and not always top-notch quality, but you get what you pay for. Our first shipment brought us a damaged chair that could not be fixed. I was quite upset, but going through Madison's customer service was actually quite helpful. I did not have to repack the broken chair and they sent me a replacement chair (much better quality) than the one I first received. All of this was taken care of by their company and their gesture to make right on the first damaged chair was more than satisfactory and unheard of. Based on their customer service response, I would definitely give Madisonseating.com business again!

I ordered a chair 3 weeks ago. It has been 3 weeks and They tell me it hasn't even been shipped yet...Mitch Gold there is no one to complain to and their corporate headquarters does not take calls. I wonder if the owners even know or care what is going on in shipping.

Do not make the mistake of buying anything from Madison Seating. The prices catch your eye -- and the truth is that they are simply too good to be true. Here is what you end up with: -Huge delays in shipping -Wrong items sent -Used products sent -Poor customer service -Fraudulent representation of products on the website ** Read reviews elsewhere - they are pretty consistent** (I found that chair manufacturing giant, Herman Miller, "filed a lawsuit in the Northern District of Illinois court in August against Madison Seating for unauthorized use of its trademarks, improper marketing and sales of its products, including its best-selling Aeron chair." As anyone else who has been scammed by this company has learned (and look around the web to read the stories) you may end up with a used chair or a defective chair, a grey-market chair, or simply a different chair than you actually ordered. But to return it (if they grant you permission to do so) will cost you a major chunk of money -- first there is the "restocking fee" - even if the problem was their fraudulent representation of the item -- second is how you find a carrier that will ship a massive and heavy box at a rate less than $100. Because Madison wont pay for shipping to return anything. I should have known when they advertised a chair for $267 that is sold all day long at Crate and Barrel for $800+. It's simply too good to be true. Save yourself the disappointment and shop elsewhere. I should add that since posting this review Madison has threatened to "report" me.

Customer service was fast, friendly and 100% customer-oriented. When the product received had a bad adjustable arm, a replacement arm was sent ASAP