MadisonseatingReviews of madisonseating.com

We ordered 27 chairs for our new office. They chairs were high quality, and when two got damaged in shipping, Madison Seating was quick to amend the issue. Highly recommend!

Chair broke after a few years of use. It was still under warranty, I emailed them, they promptly accepted the return and gave me a return address. Problem is I call Fedex and they charge over $400 to ship it. Thankfully the destination is just 18 miles away from my house, I'll just drop it off myself right? No, they don't allow that, they require you use a common carrier, which they know will charge a ridiculous amount to ship the chair. So their "10 year warranty" effectively means no warranty at all.

Ordered over 20+ chairs from this vendor and all were high quality. When I received a broken chair, they replaced it without the need to return the broken one. The replacement chair was broken as well. Now they are requesting the 2 chairs be returned. The quality has completely gone downhill and I will find a different source for our chairs. Do not trust this vendor.

I purchased an Aeron chair from Madison Seating. The chair adjustments did not function and the chair made a terrible noise whenever I sat in it. I tried to contact their customer support to exchange the chair and the only way to contact them is through e-mail. They made the exchange difficult and frustrating, and I ended up just returning the chair and buying one from Herman Miller directly.

Ordered Steelcase Leap v2 from Ebay. It had some issues but Madisonseating's Customer service was on top of it and they offer a solution to fix the issue. Will buy again.

We ordered four office chairs, one chair came damaged, you can not adjust the height of the chair, lever is broken. We emailed to return the broken chair for a new one. Madison Seating said thy prefer us to keep the broken chair and they will send us a replacement chair if/once we write a review. We'll update the review once we receive all working chairs. Thank you.

This company has atrocious customer "support" - possibly the worst I have ever experienced. There is no interaction or diagnostic dialogue. You cannot speak to them by phone. They seem to operate on the principle that the customer is always wrong. And will do anything to avoid paying the return shipping on items that do not work correctly. Edit: The company in their reply says "I simply did not like the chair". This is not true and blatantly misrepresents the sequence of emails and videos detailing issues with the chair. They have provided no evidence, e.g a video, that shows the chair was working correctly when it was returned.

I got a nice Steelcase chair for $200, it arrived in great shape other than a part of the backrest being cracked. Madison Seating offered to send me a new one instead and let me keep the old chair, no worries of having to send the broken chair back. I would buy from them again.