MadisonseatingReviews of madisonseating.com

Unfortunately, this was my worst experience in 20 years of buying online. I bought an expensive office chair label as "New / Open box". It arrived with two issues: (1) it was damaged before shipping and (2) it got additional damages in shipping because of insufficient packaging. Madison Seating didn't accept responsibility for either of these issues, but offered a "touch up kit" that would do little to nothing. A return for refund would cost ~$100 in restocking fees. I wish nobody else would experience this – I recommend nobody to ever buy from Madison seating.

Do not buy from this company. They are extremely unresponsive and terrible and non existence customer service. The people are used to being fussed at and have their canned responses to gaslight you. My chair came in defective and wouldnt go together. I asked for a simple phone conversation and you would have thought I asked for pulling teeth. You will see in a response that they will say I was pushy and they indeed responded. Not everyone can send pictures or videos due to working for a company that doesnt allow that for security reasons. Madison doesnt have the ability to offer any solutions outside their canned responses and policy. Overall this is a negative company and noone should buy from directly from them without having a way to hold them accountable for their inability to think out of the box and do what it is necessary to keep their customers. Please continue to send updates if you have used this company to the BBB and maybe the company will listen and not be so NON customer focused

This was my first purchase with Madison Seating and I will certainly shop here again. The overall experience was a breeze. There was an issue with one of the chairs I received, but the customer service team was quick to resolve the issue, making for a pleasurable experience.

I purchased a chair from their site. Easy to navigate. Chair arrived in perfect condition and on time

I've purchased five chairs from Madison Seating through Ebay in separate orders, and every time, the experience has been fantastic! The ordering process was easy, and each chair arrived on time and in perfect condition. The quality is excellent, and they are look brand new. What impressed me most was the consistency in their service—each order was handled smoothly, and customer support was always helpful and responsive. Madison Seating has definitely earned my trust, and I highly recommend them for anyone looking for quality office furniture at great prices!

I’ll be honest—I was hesitant to buy from Madison Seating at first because of some of the negative reviews. But I decided to take a chance and ordered a Herman Miller Aeron Chair (Size B) through their eBay store, knowing I could return it if I wasn’t happy. Well, I’m glad I did. The chair arrived quickly, was very well packaged, and came in perfect condition. Assembly was simple, and the chair is extremely comfortable. My wife is in love with it, and I definitely scored some points with this one! This was one of the best prices I found anywhere online, and the whole experience exceeded my expectations. Madison Seating earned this five-star review. Let’s be real—any company shipping thousands of chairs a year is bound to have a few unhappy customers, but in my case, they absolutely delivered. Highly recommended.

I encountered an issue with my item upon arrival, but Madison Seating promptly resolved the matter. Their customer service is truly exceptional—they addressed my concern immediately and ensured complete satisfaction. I highly recommend Madison Seating and would gladly do business with them again in the future. Their professionalism and efficiency truly set them apart!

Great products and customer service from MadisonSeating! We recently ordered 18 chairs for our new office, 2 of which required minor adjustment. Madison responded immediately to our inquiry and resolved the issues quickly and to our 100% satisfaction. Thx for taking some of the stress out of our move!