MadisonseatingReviews of madisonseating.com

I ordered a chair (at a great price). Unfortunately, the chair arrived broken. Customer service responded quickly and is shipping a new chair. Additionally, I did not have to go through the inconvenience of sending the damaged chair back!

*Update in response to seller* I NEVER requested I be sent ANYTHING. I requested a return/refund, which was completed. I did not want any parts sent to me. The seller is flat out lying to try to look better. Look at other reviews and you will see a pattern. The item description is still incorrect and has not been updated. The chair was not as advertised. The chair was advertised as including the "butterfly suspension" back. The chair does not include that back option. When initiating the return, support argued with me and refused to acknowledge the incorrect item description. Due to my dissatisfaction with the chair, I chose to return. After requesting the return, the seller blocked me from making any additional purchases (I intended to purchase a more expensive chair). I would beware of this seller.

I ordered a Steelcase Leap V2 from MadisonSeating via EBay. The chair I received had a crack on the back support bar and MadisonSeating told me they will be sending me another chair and I can keep the one I already have. Chat support responded very quickly!

This was my third purchase from Madison seating. The first two Aeron chairs were perfect—no issues, great packaging, easy to assemble. The third chair arrived intact, but had a broken seating mechanism. Probably happened in transit. The customer service team quickly addressed the issue and sent a replacement. Would purchase again.

I recently purchased a Herman Miller Aeron Chair from Madison Seating. The chair arrived in a damaged box at the very end of the quoted delivery period (14 days), in a pretty beat up box that had two significant holes and a crushed corner. This was one of three chair models that I planned to buy from Madison in order to "test" which chairs might work best for our company (9 employees). When the box was opened, there were no instructions on how to assemble the chair but the back and and "posture fit" cable were the only parts that needed attachment. A simple search online found a couple of videos, and we were able to successfully assemble the chair. On closer inspection, there were a number of scratches and chips on the base and frame of the chair. The vinyl armrests showed more significant damage, which seemed to be caused by shipping as the inside of the box showed signs of contact with the armrests. The pellicle mesh seating area was also stained. I contacted Madison the following day by email, including photos, and received an email response explaining [Per our website: "Open Box" simply means, the item is out of the original packaging. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. The merchandise is in perfect working condition with minor cosmetic wear to be expected.] In hindsight, I would say the chair I received was VERY used, and the mechanical adjustors are useable but not nearly as crisp and responsive as a new chair. On a scale of 1 to 10 for value, I would give this a 4.

Madison Seating provided me with superb customer service and satisfaction! Great deal and great products!

Bought a Steal Case Lerp Chair, it was very comfortable but after a few months noticed an issue with the base. Reached out to customer service and they were very kind and replaced it quickly

Bought a steelcase leap v2 plat edition from them. Price is fair and shipping was fast from NJ to PA. Although chair was damaged in transit, their customer service promptly sent me a new one without me having to send back the damaged chair. Good experience overall and I was satisfied with how they resolved my issue.