MadisonseatingReviews of madisonseating.com

Wonderful customer service both on the phone and through email! Any issues were promptly resolved.

I was hesitant to order form Madison seating, but glad I did - their customer service is great!!

Ordered 2 Steelcase Leap V2 chairs. One arrived with a broken back piece. I contacted customer service and they quickly addressed the issue. Thank you Annie for your prompt assistance.

Great customer service, and great products!

I have ordered several times the Steelcase Leap chair for my office. I also ordered recently one for my house. Even though that one arrived damaged in transit, Madison Seating offered a replacement at no charge. Excellent service, fast delivery, great products, low prices. Highly recommended!

Ordered a Leap chair from Madison Seating for a fraction of the cost that I could have gotten it elsewhere. It arrived in excellent condition except the gas cylinder has problems -- apparently this is sometimes an issue based on internet searches. They walked me through troubleshooting but I couldn't get it working so they offered to send me a brand new chair without having to send the old one back. Great customer service so far!

Update: replacement chair received, thank-you! The chair I ordered came with a broken piece in the shipping box. I promptly contacted the company and advised that while the chair seemed okay, there was a piece I couldn't place. The next day the chair made a loud "pop" and was no longer level. This was meant to be my work chair and considering I'll be spending 8+ hours a day sitting in it, I couldn't overlook the tilt, especially considering my back issues. Annie from Madison Seating worked with me to find an acceptable resolution to the issue. I'm expecting to receive a replacement soon and will update my review once everything checks out, thanks!

Purchased an ergonomic Leap Chair by Steelcase and it arrived broken. Madison seating agreed to send me a new replacement chair. The replacement chair arrived in good condition and is working out for me.