MadisonseatingReviews of madisonseating.com

I have ordered multiple chairs from Madison and shipping and service were great. On my most recent order, I received a damaged chair. I submitted an email through the website with a picture of the damage (on a Friday evening, after normal business hours). I received a response and had resolution before close of business the following Monday! New chair is being shipped and I don't have to worry about the return on the damaged product. I will definitely continue to do business with Madison and refer others. Thank you for your wonderful customer service!

We have ordered several office desk chairs from Madison Seating for our organization and as far as I can tell, the prices cannot be beat. Today, unfortunately, a chair arrived in a damaged and rain soaked box. The box appeared to have been dropped on the corner and the box was split. Hoping that the contents had survived undamaged, I took out the chair, but it was indeed damaged. I took photos of the box and the contents showing the damage and emailed the customer service folks at Madison Seating. Within 1/2 hour they responded that they would send out a new chair and that we could keep the damaged chair for spare parts etc. I agreed immediately. I think that is outstanding service and am thankful. I'd recommend Madison Seating for your purchases.

Great Customer service!! Had some minor damage in shipping. They fixed it straight away. No long hold times or run around, just a quick resolution to the issue

I use a SteeIcase chair at work and decided to purchase a similar Steelcase chair from Madison Seating for my home office. I was disappointed to find that the chair arrived with the back bar cracked in half. I took a picture of the damage and emailed Madison Seating Customer Service about the damage. They responded back the same day and kindly offered to send me a replacement chair without me having to send back the damaged one. I am very satisfied with the Madison Seating staff and how they handled this matter.

I was so impressed with the customer service at Madison Seating. They went above and beyond to accommodate me when I emailed them that 2 chairs came in damaged even if it was much later then their return policy. They made it easy and stress free. Thank you Madison Seating! I would recommend you always. Best Cecile

I purchased a Steelcase chair for my son as a Christmas present. The chair was very nice but my son found a crack in a bar across the back of the seat. After emailing Madison Seating we now have a new chair on the way and did not have to return the old chair. We are very satisfied with the solution.

Very easy company to work with. Good products and great customer service. Would highly recommend.

Madison Seating Customer Service went above and beyond to resolve and issue! I first learned of Madison Seating because my employer used them for all of our office chairs. I decided to buy a Steelcase Leap for home, just like the one I've used for years at the office. Madison Seating had the chair I wanted for less than half of what I would have spent for the same chair from a retailer. And knowing of their outstanding warranty and stellar reputation, I decided to make the purchase. I was disappointed to see the chair arrived with a small-but-critical defect: part of the back was broken such that the back hangs freely without any support on one side. All it took was an email to the Customer Service and they offered me a replacement chair! I'm very happy with Madison Seating and will certainly shop with them again as well as recommend them to anyone looking for office furniture at discounted prices!