MadisonseatingReviews of madisonseating.com

The chair I order arrived damaged and customer service was very helpful in providing a replacement chair very quickly.

My review is identical in that I ordered a chair and the troubles started almost immediately. After 2 weeks with no word about the status of my order, I reach out. They reply quickly that my chair should ship out in the next couple days. Another week goes by, I send another email, again get a response saying my chair should ship out by the end of the week. Another week goes by. Another email... Ok you get it. I too understand times are difficult and things are not moving smoothly anywhere, but please be truthful with the estimates. I was very, very patient. Placed order 3/25 only to have finally received what I believe is a damaged chair with no assembly instructions by the way on 4/29/20. When I asked them to please send assembly instructions I was sent some random PDF showing a repair to the chair that had nothing to do with assembly. Stop patting your customers on the head and give them real information! It doesn't help anyone to tell a customer the chair is going to ship out in a couple days (multiple times) when in reality it isn't shipping out for several more weeks or send them anything just to reply to their request and get it out of the way no matter how unhelpful that reply is. After over 30 days, I finally receive the chair...it seems damaged. I reach out asking about their return and refund policy with images showing my broken chair. Their customer service told me I was free to send the chair back if I did not like it or their customer service which seemed a bit snippy. What they leave out is they hit you for a $50 restocking fee and you're stuck with whatever it costs to send it back, probably at least $100. Posting a negative review wherever I can! They may have gotten my $200 but will never get my business or a good word passed about them ever.

company was slow responding to emails, also beware of 30% restocking fee if you want to return item - makes it less likely you will return things

Even in the current environment, customer service has been very responsive and quick to help resolve issues. Ordered a chair and it arrived with the wrong cylinder. Quick to respond and replace. Many colleagues also ordered chairs and received them without any issues.

After a little mix-up with the billing info not allowing them to bill me, I got a phone call apologizing and ensuring the order would be going out with only a couple extra day delay. That personal touch of a person call was a nice touch. Suggestion for Madison Seating: provide the Tracking ID or an update on when we as customers can expect to get the tracking ID.

Great customer service. I ordered a Steelcase Leap V2 chair from them due to back pain. I contacted them about an issue upon arrival of the chair and they responded right away. I was able to quickly get the issue resolved.

I purchased a Herman Miller Aeron chair that was supposed to ship in 10-14 business days. I was willing to wait that long because the price was very reasonable. After 14 business days passed with no updates, I contacted customer service. I understand that with the Covid issue going on it could take a bit longer, but I just wanted a status update. They surprised me by stating that the chair I ordered was out-of-stock! I never received a notification of it being out-of-stock during the three weeks I waited. The website allowed me to order it without stating it was out-of-stock. Plus, the order was never placed in "backordered" status on the site. Although they offered to substitute a different chair size when I contacted them, I was told this would take another 10-14 business days. They then cancelled my order without my permission. Just to test it, I found I was still able to put my original order into my cart on the site with no indication it was out-of-stock, despite being told it was out-of-stock. I asked them why I would still be able to order something that was not in-stock, but they replied they are updating their site. I understand that this is a difficult time period for businesses, but there is no reason why a customer should not be informed something is out-of-stock. Having someone wait for three weeks for nothing is absurd. I took my business elsewhere.

Ordered Leap 2 chair with Leather and wood floor castors. Leap 2 chair is very ergonomic and multi-adjustable. Price was very competitive. Chair arrived early, even during this Corona-Virus pandemic. There was some damage to the chair (due to shipping and handling), however, Madison Seating resolved the issue to my satisfaction.