MadisonseatingReviews of madisonseating.com

Madisonseating was great to deal with. I had a small issue with my product and they resolved it with a replacement! They communicated with me often and provided a solution very fast. Highly recommend!

Chair came with broken plastic pieces falling out of it. A New – Open Box item really looked refurbished instead. The gas cylinder came wrapped in unnoticeable black tape, which made it nearly impossible to remove. They attempted to charge me $80 for it being scratched on return (you need to use a pipe wrench to remove it). Their return team claimed the chair was damaged on return. Fortunately, I took extensive photos and my full refund was processed. Not worth dealing with these people.

This store is designed to deceive. Despite touting 100% satisfaction guaranteed and free returns, only in the fine print of the Terms of Service does it say that for the majority of items, customers are required to pay their own return shipping and are not allowed to drop off items directly. Most of the items they sell cost $400-600 to ship, making returns entirely impractical. I spent nearly $700 on a chair, only to find out that it included aftermarket parts and was not to my expectations of quality or comfort. The packing slip clearly stated that their Support team would provide a return shipping label upon request, but upon reaching out, I received an aggressive reply saying that the shipping label offer didn't apply to my purchase, and that I should have read the terms of service prior to purchase.

I received a broken chair and the support and responsiveness of customer service was excellent. The resolution of the issue was also first rate.

Chair arrived broken but the company agreed to send a new one out as a replacement. As good as a resolution as possible in this situration.

Customer service is very helpful in resolving a shipping issue.

Madison has no customer service. I called in order to get information on a simple but important question. Instead of simply addressing the matter on the phone they told me to hang up and go online. Like too many these days, Madison's staff are nothing but brain dead computer zombies who unable to do anything without a computer and nothing with one either. Moreover, from the other reviews it would appear that everything they ship out in nothing but broken junk.

My Leap Chair by Steelcase arrived damaged, but Madison Seating handled it super well. Annie from customer service responded right away and sent me a replacement without making me return the old one.