MadisonseatingReviews of madisonseating.com

I have been looking for a good but affordable office chair and gave this company a try. I like that they give a second life to expensive office furniture that might otherwise become trash. The order shipped quickly and arrived within an expected time; however, the product was not satisfactory. A piece was broken off and missing, another piece was loose, the chair cracks like it's about to break when I move on it, and I had paid extra for nicer wheels that weren't included in the shipment. I reached out to the company, and after providing pictures and videos they offered me a 50% refund, which I wasn't willing to accept, and then they offered to replace. I have received the replacement, and while this chair is in better condition, I will say that both chairs were extremely dirty and smelled. So dirty that I had to wash my hands after assembling both chairs as well as wiped them down. I appreciate that the company was willing to work with me.

Madisonseating offered an expensive office chair (around $500-600) for only $239, refurbished and fully loaded. This is a really good deal, especially with their 10 year warranty. The chair I ordered arrived with a gas cylinder that was functional but needed replacing, and they sent one out immediately no questions asked and free of charge. I then noted another issue with the back frame which led to the back pad being uneven. They let me know I could keep the chair I had already received and that they would send me another one at no cost. While the chair should not have been shipped as it was, their customer service was seriously excellent and they went well above and beyond to make it right.

I had a great experience with this company - customer service and shipping are extremely quick to respond and guarantee customer satisfaction.

The Herman Miller Aeron Chair was ordered Thursday and arrived Monday morning by Fed-X. No baloney, here’s the chair. It was packaged professionally with bubble wrap and took four bolts and screw to assemble. Everything works and I’m rocking and relaxing in my home office during a dull meeting. And the price was right. The overall condition is excellent.

Just called about my Herman Miller ($750) chair that I've had for 2 years. Madisonseating.com says it has a 10 year warranty on the products. The mechanism that raises and lowers the chair just failed. In order to have it fixed, i need to break the chair into two pieces and ship it to them (I have to pay for shipping) as well as pay a $95 shipping fee for them to return the chair. Poor business practice if they are going to say a 10 year warranty but have the customer eat all shipping costs on a product that failed.

I purchased a refurbished Herman Miller Aeron chair for $559. It arrived with multiple defects: a gas cylinder that drops unexpectedly and arm assemblies that wobble and won't lock. When I contacted Madison Seating to arrange a return, they refused to schedule a pickup and instead demanded I source my own packaging materials, threatening fees of $100-$675 if the chair wasn't packed to their specifications — at my expense, for their defective product. I offered to make the chair available for pickup at my address. They refused. I filed a chargeback with Chase, who ruled in my favor. What followed was a weeks-long campaign of threatening emails and voicemails: repeated accusations that I was committing fraud, threats of small claims court, threats of collections, and — most seriously — an email stating they would send a deputy sheriff to my home address. Sheriffs do not respond to civil furniture disputes. This was a false legal threat designed to intimidate. On the same day Chase ruled in my favor, they called to accuse me of fraud again and threaten small claims court. They also repeatedly described themselves as a 'small family business' — public records indicate they operate multiple locations with approximately $16.8 million in annual revenue. This appears to be a pattern, not an isolated incident. Check BBB, Sitejabber, and Trustpilot for strikingly similar experiences. If you've had a similar experience — threats of sheriffs, fraud accusations, or small claims intimidation after disputing a defective product — consider filing a complaint with the NJ Division of Consumer Affairs at njconsumeraffairs.nj.gov. Documented patterns matter. The chair is still here. I offered pickup from day one. They refused. Draw your own conclusions.

Purchased what I thought was a new Herman Miller Aeron in August of 2025. Within 6 months, cracked pieces of plastic fell off the underside and the chair piston started to spontaneously release. It was also impossible to tighten the tilt-back control. Was informed by a local authorized repair company that my chair couldn't be covered under warranty BECAUSE THEY STOPPED MAKING IT IN 2002. So, it turns out that I purchased a chair that was actually OLDER than the Aeron I was replacing! Rechecked all of my sales receipts and emails and confirmed that the words "used" or "refurbished" were never used to describe this chair. And don't get me started on their return/warranty policies - you pay for shipping both ways - easily more than the cost of the chair itself. IMO, these folks are liars and thieves. Oh - and did I mention that they have been sued by Herman Miller MULTIPLE times and are theoretically operating under a consent decree, which they are clearly breaking? They should have been shut down by the NJ AG years ago.

There customer service team was very responsive when there was an issue and super helpful with resolving the problem.