MadisonseatingReviews of madisonseating.com

They sent black chairs with black base rather than the silver we ordered. When I called they said the photo was for "stock purposes only". I pointed out that the chair was on their site in black as well and under a different sku and name, they admitted they had no silver. I was offered a discount and moved on. Then I ordered four more to match. Those arrived in yet another color, and totally used condition. I again emailed customer service and was told they can offer another $50 discount. I explained that the chairs were stained and damaged and I would not keep them if for free. I was then notified that I would be charged for return shipping. I explained that fraud is actually illegal and that they would charge for shipping could not possibly make sense to them and have since filed a complain with the FTC and was refunded by my credit card company after providing Madison Seating's emails and photos.

We ordered the Leap chair from Madison Seating and unfortunately is came to us broken. We contacted the company and they sent us a new chair free of charge. We could not be more pleased with the service that we received form them and we love our new desk chair. I have back pain and I even find this chair amazingly comfortable.

The bad news was that the chair arrived with a cracked frame, disappointing after waiting quite a while for a Covid-caused delay in shipping. The good news was a very fast response from Madison, offering to send a replacement chair within a couple of days, and telling me no need to return the first one. And, they agreed to ship directly to my son-in-law, rather than redelivering to my address, saving my having to get it to its final destination. And, I have bought two other chairs from Madison over the last 4-5 years, with good experiences both times.

I ordered an office chair advertised as an "open box return" It came with one of the buttons (back tilt) not working , with scratches.It is likely an used chair. In order to return it they ask that you please a new order with them and charge extra $50. The only thing advertised on the web site is that the buyer is responsible for return shipping costs. I am OK with paying the return shipping cost but definitely do not want to be forced to order again from the dishonest site.

By way of background, Madison Seating first screwed up an order I placed back in 2015. Their customer service rep (CSR) emailed me after that, to promise a discount or expedited shipping on 'any future order.' This month (January 2020), I placed an order with them for a new Herman Miller Aeron chair. I referenced that prior promise, and a CSR on the phone assured me they would honor this promise, and then the company followed up in writing with the promise of expedited shipping (not a discount). In reliance on this promise, I placed my order. But then they swiftly wrote to me, reneging on this promise, saying they won't expedite delivery... or do anything else as a make-good. The order is now cancelled. I cannot in good conscience recommend doing business with an organization that makes a written promise to a repeat customer twice, and then breaches that agreement and denies any further responsibility. My suggestion to you: find another online seller for your business furniture needs. I do not consider this company ethical, trustworthy or responsible. Nor are their "sale" prices astoundingly better than other sellers, at least not enough to justify the leap of faith necessary to count on them to follow through. Update: I see below a confusing "reply" that suggests this review is somehow "illegitimate"...? To be clear, I have the purchase receipt and email trail to support the story of my incredibly poor experience with Madison Seating. - B.R.

Ordered over 3 months ago with no update. They should stop selling something that they cannot deliver. Ordered 10/7/2020 and I called once and they told me my chair was expected to be shipped "mid-November". It is now January 17. I emailed to cancel my order and would not do business nor recommend anyone to this company.

I received a chair from Madison Seating. It came in 3 pieces. I see that the seat came as damaged. The plastic hooks between the back of the chair and cushion were broken and their is no way to join them. Looks so ugly.. So I reached the customer service right away to pick it up and send me a new one or refund it back. The service support agreed to send a new chair after I send them photos and I am glad with there support.

We ordered the Leap Chair V2 by Steelcase. On unpacking it we realized that there was damage to the arm of the chair. They offered to simply send us a new chair rather than having us repack up the damaged chair and return it to them. This was the best solution and we look forward to the new chair arriving as soon as possible. Thank you, Madison Seating!