MadisonseatingReviews of madisonseating.com

I noticed that reviews are being marked as illegitimate and they state their reviews are being "hacked". This is definitely a legitimate review. I placed an order on 1/14/2021 for a Herman Miller Aeron. I quickly received an email stating an expected delivery 14 days. At the end of that 14 day period, I reached out for an update having no had any further contact, tacking numbers, or delivery. I received a response stating Covid delays, and it would be shipping mid-February. With no further contact from them, I reached out on 2/24/21 for an update. I was then informed that my order would be shipping mid March. At this point I decided it was best to cancel my order. (Order #484250 for proof) I understand the current situation is causing difficulties, but this is ridiculous for something that shows "in-stock" on the website. Ordered an in-stock item from another vendor, and have a tracking number in less than 24 hours. I understand Covid difficulties are hitting everyone, but using it as an excuse for poor business practices is unacceptable. If something is "in-stock" it doesn't take 6+ weeks to ship.

I ordered a chair from Madison Seating with a delivery date of 2 weeks later as a Christmas gift (order was placed early December). It didn't ship in December - my order only showed as "Open," so I contacted them in January to ask for an update, and was told my order would ship end of January (due to COVID). When it didn't I contacted them again, only to be told it would ship in mid/late February. I contacted them again in mid-Feb to be told I was high priority and my order would ship soon. At the end of February I was contacted and told they cancelled my order and couldn't ship to my address (despite it being allowed in the system and a $170 shipping charge on my order). They only charge when the order is shipped, so I'm not out any money - but don't expect them to deliver a chair, just expect for them to tell you it's been delayed then to cancel. Don't ever order from them for a gift, you will end up making excuses for them to your friend. I'm also seeing them reply to every negative review that their "Trust Pilot has been hacked," but I am a real person, writing a real review. I even included my order number for them in this review.

Purchased an Aeron chair and after a month of no communication, I reached out to them. They did respond (Emma) and said it would likely be another 6-8 weeks. And then, without requesting it, they cancelled my order. Poor customer service.

Very pleased with Madisonseating. The price of the chair cannot be beat imo. I had an issue with a broken part during shipping, but their customer service corrected the issue (they even replied on a Sunday) and immediately shipped out a replacement. I would definitely buy from them again, and recommend them to anyone looking for a high end office chair at a great price.

We ordered a Steelcase V1 Leap Chair at a great price from Madison Seating. It was an “open box” deal but they offer no hassle 30 day returns. It arrived in about a week and looked great-but the seat depth adjustment was broken. An email to customer service over the weekend was responded to promptly. They offered a steep discount to keep the chair but the seat depth adjustment was very important to my tall husband. Instead, they are sending out a replacement chair right away. Problems happen with orders sometimes and the way a company deals with it makes all the difference. We look forward to receiving our new chair and recommending Madison Seating to our friends.

I purchased a Steelcase Leap chair from MadisonSeating, after a recommendation from a friend who also purchased the same chair. The chair arrived with some defects so i emailed customer service. Annie from customer service responded within 48 hrs and offered to send me a replacement at no additional cost. So far, my experience with this company has been a good one. Just have to wait a little longer now for the replacement to arrive.

Forced to cancel my order after waiting for over two months. they are blaming the pandemic for delays when really they take orders for inventory they don't have and hoping to source. Do yourself a favor and avoid!!!' BTW this is a real review, instead of fixing the terrible business they are illegally tying to discredit poor reviews. I'll take my time to submit the same review on other sites as well, because if this.

I purchased a Steelcase Leap v1 chair from Madisonseating.com. Unfortunately when the chair arrived, it was in poor shape, probably due to shipping. However, when I contacted the company, Madisonseating was very accommodating in making things right. They responded immediately to my email (within 1 business day) and offered a replacement chair for the damaged one. Other than the damage, the chair is comfortable and I expect it to be better once the replacement arrives.