MadisonseatingReviews of madisonseating.com

If I could leave negative stars I would! I read all the other reviews and I’m having similar issues. The seat broke, the cost of shipping it back and forth would be nearly as much as the chair cost. I tried calling, got through to a female in FINANCE dept and explained very nicely what was going on with the seat. The lady on the phone was extremely condescending and defensive from the start, which seemed uncalled for. I was spoken to in a manner that was demeaning and the interaction absolutely lacked professionalism, empathy, and respect. I asked if I could possibly return just the seat that was broken and she got even more nasty and rude. Madison Seating professionalism is out the window. -10 Stars for the worst customer service in my 30 years being in sales myself.

My experience with Madison Seating was extremely frustrating and required months of effort to resolve. The chair I received arrived broken. I contacted Madison Seating and attempted to return it, but the company initially refused to accept the return. Because I had received a defective product and could not obtain a satisfactory resolution directly from the company, I disputed the charge with Chase. Only after I initiated the chargeback did Madison Seating agree to accept the return. I followed their instructions and sent the chair back. However, Madison Seating then contested the chargeback and won the dispute. At that point, the company had both the returned chair and my payment. Despite the fact that the chair was no longer in my possession, Madison Seating refused to issue a refund. I repeatedly tried to resolve the matter directly, but I was unable to get my money returned. I ultimately had to file a complaint with the Consumer Financial Protection Bureau regarding Chase’s handling of the dispute. Chase eventually refunded me, but only after the CFPB complaint—not because Madison Seating voluntarily corrected the situation. The entire process was unnecessarily difficult. I received a broken chair, was initially denied a return, returned the chair once the company finally agreed to take it back, and then had to fight to recover payment for an item the company already had in its possession. My experience with Madison Seating was extraordinarily frustrating and, in my opinion, completely unacceptable. The chair I received arrived broken. I contacted Madison Seating and attempted to return it, but the company initially refused to accept the return or provide a satisfactory resolution. Because I had paid for a defective product and could not resolve the issue directly with the company, I disputed the charge through my bank. Only after I initiated the chargeback did Madison Seating agree to accept the return. I followed their instructions, shipped the chair back, and retained documentation showing that it had been returned. Madison Seating then contested the chargeback and won. This meant that the company had both the returned chair and my money. Despite having the chair back in its possession, Madison Seating refused to refund my payment. I repeatedly attempted to resolve the matter, but the company would not return my money. I ultimately had to file a complaint with a federal consumer-protection agency regarding my bank’s handling of the dispute. My bank eventually refunded me, but only after I formally escalated the matter. As if that experience were not troubling enough, I later received a communication from Madison Seating threatening legal action if I posted a negative review about what happened. Rather than addressing the substance of my complaint, the company attempted to discourage me from publicly describing my experience. To summarize: I received a broken chair, was initially refused a return, disputed the charge, returned the chair after the company finally agreed to accept it, and then lost the chargeback after Madison Seating contested it. The company was therefore left with both the chair and my payment and still refused to refund me. I had to involve a federal consumer-protection agency to recover my money, and I was then threatened with a lawsuit for considering leaving a negative review. Everything stated here reflects my personal experience and the records I retained from the transaction, return, chargeback, complaint, and subsequent communications. Based on this experience, I would strongly caution prospective customers. Photograph the product immediately upon delivery, save every email and message, retain all shipping and tracking records, and document every interaction. I would never purchase from Madison Seating again.

This is my second purchase from Madison Seating. Both times I received defective merchandise.I would not recommend purchasing a chair from this company despite their very cheap prices. You get what you pay for apparently. I purchased a Humanscale Freedom Task Chair that arrived with a broken Upper Back Support, a load-bearing structural component. The chair was non-functional as delivered. This is not a cosmetic defect or assembly error. The Upper Back Support is pre-installed and requires no customer assembly. Their initial resolution was a 50% credit to keep the broken chair. I countered with a reasonable alternative: accept the 50% credit plus the replacement parts needed to restore the chair. They declined without explanation. When I mentioned I would me leaving a review of my experience, they immediately withdrew the credit and called my complaint "escalating unnecessarily." Their position changed solely because I exercised my consumer rights. They attributed the damage to carrier mishandling. I dispute this because the Upper Back Support is internal and would require significant external box damage to break in shipping, which was not present. This mirrors a pattern visible throughout their Bureau of Better Business reviews, where defects are consistently blamed on customers or carriers rather than product quality. I returned the chair and initiated a credit card dispute, as I no longer trust this company to process my refund in good faith.

3 weeks after ordering, NO CHAIRS. Crazy thing, I placed an order to actually get chairs. 3 weeks later, no notice of shipping, no chairs. Wondering if I was scammed? In today's modern world, with as much advertising as they hit you over the head with, you'd think they were in stock?

Steelcase leap v2 arrived broken. We are able to resolve the issue via a couple emails. They are sending me a replacement. This is probably the best resolution possible in this circumstance.

Bought a refurbished chair. They sent the wrong parts. Won't help. Astoundingly rude.

The chair I recieved was broken and Madison Seating agreed to send a new chair at no additional cost. All I have to do is dispose of the broken one and write a review. Now that's service!

First, I wanna say this is the most comfortable chair I’ve ever had. I am 68 with a bad back and it was very easy to put together.. It arrived FedEx in a very timely manner. And the price you cannot go wrong with Madison seating. I really wanna thank them for this beautiful chair and to all the naysayers, I really don’t know what you’re so concerned about. To anyone that skeptical don’t be my chair was in perfect condition. No marks no blemishes. Works like a dream.