Best prices on the Herman Miller chair, Eames chair, Humanscale chair and more! Find ergonomic office chairs, home office chairs, executive chairs and more at discounted prices.
Madisonseating (madisonseating.com) has 687 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Chadd M.
I received a chair that was damaged during transport. Thankfully, the customer service team is sending me a new one free of charge. They were very friendly and responsive over email in handling this. I will update this review once the new chair is received.
TR.
I have very high standards. I am very particular and highly critical. I ordered a custom Steelcase Leap Chair V2. The chair is flawless. There is absolutely no indication that this chair is not brand new. Not a scratch...Not a blemish. I do not ordinarily take the time to leave good reviews...but I could not be happier with this purchase! Highly recommend!
Dan B.
I have ordered two chairs from Madison Seating so far, both arrived prompt after order. Customer service has been excellent with the questions I did have and in one incident had a concern which they addressed easily and swiftly and made sure my satisfaction with the resolution was paramount. Price was SUPER competitive and quality of the chair first rate. I am recommending them to family and friends for their chair needs.
Pearson
I ordered a new Herman Miller Aeron from Madison Seating and have to say it's the worst chair I've ever purchased. First of all it took months to receive the chair. MONTHS. I had to follow up 3 or 4 times before I finally cancelled the order. Their response to me cancelling my order was, 'Too bad because the chair was scheduled to ship tomorrow'. I was suspect to say the least at their response by this point but said, 'Fine, send it.' When I finally received the chair, right away I noticed the paint started rubbing off the tops of all the leg extensions down to the bare metal. I rarely if ever wear shoes in the house so clearly it wasn't my shoes that that caused the paint to rub off the chair. There is nothing that the chair base bumps into in my home office either so clearly it had been touched up with a Sharpie pen or something before they sent it to me. Then I found out that the armrests don't stay up, they're adjustable but don't stay up. You have to continually readjust them and then re-lock them into place. Most importantly, the chair is quite possibly the most uncomfortable chair I've ever had and I am not exaggerating. The seat of the chair can't be adjusted backward or forward so the top front edge of the seat digs into the back of your thighs so badly that your legs go numb. I can't be the only one who has had the issue because I noticed a flimsy removable 3M pad inserted under the front top of the seat mesh to ease the pressure. It doesn't help at all though. I have to stack 3 pillows on top of one another to get any sort of pressure relief. It's gotten so bad now that I can't sit in the chair for more than a couple minutes at a time. Literally. I contacted Madison Seating and they basically said 'Too bad, you're out of your 30 day return policy window.' And 'It's one of our most popular chairs.' Did I mention that the chair squeaks? Yep. I suspect the chair isn't an authentic Herman Miller but Madison Seating claims it is. I tried to verify with Herman Miller but I never heard back from them. I spent extra money thinking I'd get a more comfortable chair. Hardly the case. Thoroughly disappointed is an understatement. Don't waste your money with Madison Seating or this chair. Bad experience. Horribly uncomfortable chair. I would like to mention that I have written maybe 4 bad reviews in total. Ever. I don't like to bad mouth so typically don't. This was bad enough and pricey enough that I felt inclined to warn others though. Lastly, I am unable to post a review on their website. I can only imagine why that would be.
jason
Great customer service. I found a new office chair for a great price, and it arrived quickly, but was broken in shipping. Customer service was quick to respond and I am happy with the outcome.
Santosh
I bought a Knoll Life Chair from Madison Seating for my home office. It is very comfortable. However, I had some problem with the chair arriving damaged during shipping and madisonseating.com was very helpful and responsive in offering to replace the chair!
Kyung Joon L.
I bought a Freedom Chair by Humanscale from Madison Seating for my home office. It is very comfortable. However, I had some problems is the leather being peeled off and madisonseating.com was very helpful and responsive in offering to replace the chair!
Zining L.
update: I received the replacement chair in a week after I contacted the customer service. I appreciate the fast delivery. However, the company (or FedEx) can do better a job in packing and handling. I noticed a few small scratches on the chair. ------------------------------------------------------------ My company has already used Madisonseating for office purchases. That's why when I needed one for home, I ordered one from. The process was smooth and fast. I received the chair about a week after I placed purchase. Unfortunately the chair was damaged during transportation. I contacted the customer service and they responded very timely. I have communicated with the customer service by email several rounds now, and each time I received response within 12 hours. Very impressive. They are sending me a replacement chair, and I am happy with the customer service. I haven't received the replacement chair yet. But will come back and update once I do.
