MadisonseatingReviews of madisonseating.com

So I ordered a nice leather Steelcase chair from them with a fancy chrome base, but they contacted me to say that base was actually sold out, so I opted for a black base instead. However, the base that ultimately came with didn't work (seat sat way too low at top height) and I contacted the company. Not once, but twice, I was sent alternative base parts which I appreciated on their part, being that we are on opposite coasts, but sadly, neither seemed to work with this particular chair height-wise. Ultimately, they have agreed to refund the item, which I also appreciate. So long as that happens, I'm pretty satisfied with the customer service, though I have to still hunt for another chair, or at least find a Steelcase bottom part I can buy from a local dealer. But still, I can use the refund to buy the part and have a few bucks left over, so ultimately this didn't go too badly, and they always got back to me/were responsive throughout.

Update: They are doing everything possible to remove this review! I had to send Trust Pilot my receipt. Imagine how many people don't do that and have reviews taken down. DO NOT BUY FROM THEM....I ordered an "open box titanium fully loaded Herman Miller Aeron" with "deep carpet castors" for an additional charge totaling $734. After writing them multiple times, I finally received a used, dinged up barely passable Aeron with black armrests, cat hair all over it and no carpet castors! Definitely not "open box" by industry standards and definitely not "fully loaded" as several of the adjustments are missing or don't work. Return shipping is the buyer's responsibility so not exactly "hassle free." They gave me a credit of $100. Not nearly enough.

Ordered a chair, had an issue with the order but company was very responsive and committed to fixing the issue. Best price I found on the item I wanted.

It took them close to two months to deliver the chair. When it arrived it appeared to be in new condition. When I purchased it I was under the impression that it was a "open box" and it was as close to new as possible. A little after 30 day's the bolt in the seat busted. They said they would replace the chair but I would have to ship it, which is about $300! I had someone local fix it and they said the chair is over 20 years old and that the cylinder will go out in about a year. I CAUTION EVERYONE to understand when you buy from this company you are more than likely getting a refurbished chair. I recommend you go directly to Herman Miller and buy from them to ensure you are getting a new and solid chair. I did not mishandle the chair. It was clear after the chair broke that it was broken before and they tried to repair it and then sell it as an open box to me. I never demanded they send me a free chair or I would write a bad review. I let them know that no one could see that the chair was damaged when it arrived. The way they repaired it before it was sold to me could only withstand a few months before it broke. They offered to replace the chair but would not pay the shipping, which would cost me about $300 to ship it to them, which is half of what I paid them for the chair on the first place. All I’m saying in this review is that be aware that when you purchase a chair from them it is highly likely it is refurbished and if you are okay with that then go forward with your purchase. Also make sure that if you return the chair within the 30 day period that that pay the shipping of the returned chair.

Customer Service was responsive in my case, but same long delivery experience as others, its been near 7 weeks still waiting on my order that was IN STOCK!!!!, now on its way, I only pray it comes in one piece so I don't have to deal with a series of excuses from this seller. Review update from 2star to 4star, the chair arrived today 5/18/21, originally ordered 04/02/21, besides the shipping delay, the chair arrived in new condition with a small line blemish in the back rest. Will contact the seller in regards to this, otherwise I am very happy with the purchase.

I bought a Steelcase Leap V2 from them and it shipped in 3 days including the day I purchased it. Unreal turnaround time, but unfortunately the chair was damaged in transit. Annie from customer service was lightning fast to help me out and send another chair my way. Great service, beautiful clean chairs, 10/10 recommend!

I purchased a Steelcase Leap chair from Madison Seating. This was the second Leap Chair I had purchased from them. The chair was sent with an incorrect part. I emailed customer service and the part was replaced immediately. The service was prompt and courteous and their pricing is outstanding. I would recommend purchasing from them. Kim G

I had an issue where my first chair arrived damaged but after contacting them with my issue, they replied within a day and offered to send a replacement. I will update once the replacement chair arrives.