MadisonseatingReviews of madisonseating.com

Ordered a refurbished Herman Miller Aeron chair. Site claims all orders ship in 10-14 days. After 3 weeks when my order hadn't shipped, I contacted customer service. Got a response saying that COVID had delayed everything and order would ship in another 1-3 weeks. Snotty response saying all of our competitors are having trouble too. I would have been happier if they'd just said 'sorry, we're trying' but the tone was all wrong. Now 8 weeks after my initial order I ask again - same email but with new delivery dates pushing it another 2-4 weeks. Forget it - cancelled.

I ordered a Steelcase Leap v2 (with saddle brown leather, extra lumbar support, and four way adjustable arms). As configured my chair was priced at $1,537.00 at Steelcase; my price from madisonseating.com was $581.00. My chair arrived today via FedEx delivery in pristine, like new condition. I am pleased with this purchase. Madison Seating provided email updates, and FedEx tracking links. Their service has been fine.

Updating my review from 1 star to three stars, as they are an honest company. In my case the issue was broken communication and lack of proper responses. They need to own this, and commit to improving it. You can't hide behind COVID excuses when you had every opportunity to do it right, and just didn't take the opportunity. Some details........ It was learned to be a glitch in their support e-mail system. But even when I asked support for a call back, it happened only twice. Once when I asked to cancel the order, and they successfully talked me into keeping the order. And the second time when the order needed to be returned due to shipping damage. I also needed help when they shipped, as I got no notice from them but got a FedEx shipping notice. I wasn't home, so I wrote to them to adjust the delivery. Again "I don't get your e-mails, need a call back". No response. On realizing the delivered product was damaged, I initiated contact again, asking for a callback. My first request for a callback didn't result in one. So I had to call, and had a bad customer experience with that person. Just so burn out and unhappy. It made me instantly regret the order, as it felt like I was going to be on an uphill battle with them. The next person who called to arrange the shipment was great! Alleviated some of my concern. My next request was about replacement timeline, etc. to which I didn't get an answer. So after hanging for three months to get product, I'm left hanging again. Only now they have my money. They're trying to pin this on the customer, saying they responded quickly to every e-mail. But when my e-mail starts with "I don't get your e-mails, you need to call", and you don't call.......How can you claim you were providing support and don't hold responsibility? So in the end, maybe a great experience for folks where their e-mail system works. I did not work with my e-mail address, so it led to a bad experience. ======================================= Similar to others. Ordered an in stock chair. Many months, nothing. They claim they send e-mails, but I never receive them. Chair was finally delivered, and it was broken in shipment. E-mail their support, no response. I call, and a very unhappy sounding and curt person did check up on status, and verified they received my e-mail. Said I'll get a response today, we'll see..... But I didn't hang up the phone with a content feeling. I regret spending money with this company.

If you choose to do business with this company be advised they have demonstrated to me an astonishing lack of customer service, and at this point an almost 2 month delay filling my order. My inquiries about the status are met with an aggressive tone and a « if you don’t like the wait, go ahead and cancel your order » attitude. Perhaps your experience will be different, and I hope it is, but I will never do business with this company again.

I initially received the right chair with the wrong armrests. I reached out to customer support and they resolved the issue in a very polite and timely manner. The chair itself was well-packaged and arrived in great condition. I would definitely buy from Madison Seating again!

In setting up a work from home office, I was concerned most about the chair. I have a very nice chair at my real office and I wanted to replicate that experience at home. Fortunately, Madison Seating had the exact same chair at a reasonably affordable price. The chair arrived assembled and ready for use. When I contacted Madison Seating re a minor problem with the chair, they acted promptly to correct the problem. I would definitely use them in the future.

Terrible customer service. Initial order said 10-14 days. I followed up after 14 days and they said another month. I follow up after a month and they said another 3 weeks. I cancelled the order. They never initiated any communication, they just want to blame everything on covid. It doesn't take 10 weeks to send a prepackaged chair.

Ordered a chair in January said it was in stock and 10-14 it would be delivered. Almost 2 months later and numerous follow ups on my part and even sending me a fedex tracking number they cancelled the ordered. Horrible communication and no one will talk to you on the phone they just tell you to email them