MadisonseatingReviews of madisonseating.com

I took the risk in buying a Steelcase Leap 1 chair from Madison Seating, a company I had not heard of, in large part because of all the great reviews online about their exceptional customer service. And I have to say that they have some of the best customer service I have ever experienced. My chair sadly arrived broken. When I reached out to let them know I got an auto reply letting me know they were closed for the next few days for one of the Jewish high holy days. First of all I appreciate the communication so I was not left waiting in silence and secondly I love seeing them respecting and treating their employees well. When they responded, they suggested reimbursing me 60% of the cost to just keep the broken chair and call it good (it was broken in a way that seemed like it could just be cosmetic). This seemed great to me. It became apparent though that the broken piece was more functional than I thought, so Madison Seating is now sending me a brand new chair and without having to go through the hassle of shipping back the broken one. They have been nothing but polite, helpful, and collaborative through this whole transaction. I have already been recommending them to friends and would absolutely buy from them again in the future.

Had one good experience getting an aeron chair earlier this year. They are really slow to process and ship. Ordered another chair in august (different model) - it arrives on September 23, and looks alright, but I notice something is a little off about the arms on the chair. A few dings - it was open box, so okay.. but the paint/coating starts coming off in flakes when touching the material. So I email to return it, and they demand that it arrive at their facility by October 5 (6-7 business days from the RMA) - Ridiculous (after they spent a month shipping it?). Also, return shipping from California (ground) will cost ~$100, so have to decide if it is worth returning, or sand/repaint the arms myself. WILL NEVER USE THEM AGAIN.

I ordered an Aeron chair from them on Sep 2, never even received an automatic email confirmation for the order, only got it a week later when I asked a question. Emailing them is pretty useless, btw, as you just get a canned response, rather than something that actually addresses your inquiry. In any case, today is September 20th, and there is still no sign of the chair. I call them to say that unless the chair is shipping like RIGHT NOW, I would like to cancel the order. The sales rep said that because of delays the chair is only going to ship early October. Was I ever notified of that? Would I have known that if I didn't call? Of course not! And then she says, "You will receive a confirmation that the order is canceled, bye". THAT is the kind of service you should expect if you order from them. If you expect literally any semblance of professionalism, this isn't the company to order from.

We ordered a brown leather chair for our bosses birthday in February and it ripped so in July I contacted customer service and since customer service is their #1 priority they are sending him a new chair free of charge, however it will be in the black fabric. Nice courtesy offer!

I ordered a Steelcase Think chair because they had a great price. I received my chair timely and it was simple to assemble. Unfortunately, within a couple days one of the armrest adjustments broke. I called, but was directed to email (due to COVID). I received an immediate response asking for a photo, which I provided and within a few days, received a replacement arm. I could have used better instructions for replacement... but quickly found several videos on line. Madison Seating has been easy to work with and really addressed my concern promptly.

Save your sanity...do not buy from these people. I am frustrated beyond words and have accepted my monetary loss. Buyer beware!!

I recently bought a SteelCase think chair. The description of the chair says that the castors are compatable with carpets. They are not, as they cause the piston of the chair to drag on the carpet and bottom out. I reached out to there service department and their response was, "To bad, you can buy new wheels on ebay or amazon" Do NOT buy from MadisonSeating.com EDIT: This is a copy/paste from the item's description "2.5" Hard, Dual-Wheel Casters Roll Smoothly on Carpets Soft, Dual-Wheel Casters are Available for use on HardWood Floors or Chair Mats" Support refused to acknowledge the incorrect description of the item. Stay away from them.

I received a chair that was damaged during transport. Thankfully, the customer service team is sending me a new one free of charge. They were very friendly and responsive over email in handling this. I will update this review once the new chair is received.