MadisonseatingReviews of madisonseating.com

I purchase a refurbished Steelcase leap v2 chair from Madison seating for an excellent price. The shipping was prompt and on time. Once I received the chair I noticed the back to base attachment point was broken. I contacted Madison Seatings return department through eBay and after a few correspondences was offered a full refund as well as the option to keep the broken chair. I would not hesitate to purchase another chair from Madison Seating because of their price point, and I know they will honor their return policy if there is a problem with the chair.

I ordered an open box Steelcase Leap v2. When I received the chair, I noticed that it was broken beyond repair. I was initially very frustrated with this until I contacted Madison Seating. Madison Seating decided to send me a brand new chair! MS did a great job to make me feel like a valued customer.

I purchased a Steelcase Leap V1 Chair from this company via eBay. The review is about the company and not the chair. The shipping was fast and well packaged. The chair itself is listed as open box, it was in very good condition. I did not see any damage very minor wear on the wheels but that is to be expected. It was easy to assemble. The functionality of the chair was all in working condition. I did contact them regarding a question regarding the articulation of the chair, I received a reply next day, I did not have any issues. I have had the chair almost a month with no issues, works great for my home office. My experience with the chair and company has been very good. No complaints.

We ordered two Haworth Zody Office Chairs from Madison Seating and one of the chairs had some issues with its adjustments. I contacted customer service and they responded to my concerns right away and are sending us a replacement chair! Happy with our experience with Madison Seating addressing our concerns and will shop with them again.

I ordered a Steelcase Leap from Madison Seating. It arrived with some minor damage, but the Refund team offered to send me a working chair to replace the chair with the damage. They were quick to reply and were very adamant about doing what was easiest and right for me. Happy to shop with them.

Madisonseating was very helpful with replacing my order when my chair arrived damaged. They were quick to respond to my request and were willing to accommodate to my needs. I would recommend Madisonseating to anyone looking for a nice chair on a budget.

I purchased a steel-case leap v2 chair from their eBay store. The shipment was honestly, extremely fast - I received the chair within a few days from Jersey to Florida. However, I did receive a broken chair but It seemed to be an issue with FedEx delivery and NOT Madison seating. The chairs are advertised as new but they’re clearly refurbished as I expected and that’s fine because they feel new and at that price point you won’t get a chair that comfortable. It’s definitely worth it. Don’t waste your money buying a new chair at that price point you’ll regret it after a few hours. After I connected with them through email and sending some images of the broken chair. They offered me a 50% refund to keep the chair. I declined this resolution because I have no use for a broken chair and I’m not wasting my time trying to fix it. Their second resolution was for me to keep the broken chair and they sent me another chair. I accepted this offer and I received the chair within a few days again and the chair works perfect. It’s extremely comfortable. I love it. This a $1200 chair and I paid $350 and now I have 2 chairs. And I can have a guest sit on if needed. Their customer service is very good, I think that maybe scammers and people without patience give bad reviews because that’s not the experience I received. Things happen, and it’s sometimes not in their control and even then they try their absolute best to make it right. As they did with me. I recommend them 100% just be patient.

Much like others on this page, I too was almost a victim of Madison Seating's fraudulent office furniture sales scheme. On their site, they state that they have the chairs in stock and at a considerable discount due to being "refurbished". They have a minor warning about how there may be some "delays" due to COVID-19, but nothing specific about how it is affecting their ability to fulfill orders. So, on to my experience: I ordered a Herman Miller Embody from them at the end of October 2021 for about $900. I received an email stating that there would be up to a 2 Week wait for all in-stock items to be shipped. This was not published anywhere on their website, but I figured it was understandable that it might take a week to get it all together, boxed, and shipped. I created an account on their site so as to track the progress of the shipping. Being an obsessive type of buyer, I was checking the status daily to see when I could expect my new chair, but by Nov. 9th there had been no change or movement on the order. I started to look around on other review sites to get a measure of how this company handled its business and what the experience was of other customers who had purchased in the past. Looking on the BBB, TrustPilot, Reddit, Facebook, and other review sites yielded surprisingly BAD experiences. The number of reviews detailing their shady practices, low-quality refurbished product turnaround, and their bullying tactics had me quite concerned, so I went into the situation very aware that this whole purchase may be the beginning of a scam. I emailed them on Nov 9th requiring a status update on my order and making it known that I had checked out the review sites and their reputation was not stellar. However, since I had already placed the order, and if it was actually on its way, I was willing to work with them to complete the order. I was non-plussed about the fact that they had already deducted the cost of the chair from the Debit Card that I used to process the order, but was willing to give them the benefit of the doubt if they completed the shipment. The reply I received back extended the wait by ANOTHER 3 WEEKS, which I had not been informed about. I had already waited a week and a half, so I asked if they meant that I needed to wait 3 weeks instead of the 2 weeks they sent in their initial email. I was told, no, it would be another 3 weeks ON TOP of the time that I had already waited. They attributed this to the alleged short staffing that they are suffering because of COVID: something that they were NOT AT ALL transparent about when I initiated the order. So by this point, this company had: - Stated that these items were "in stock", yet somehow took 5 weeks to get it prepped and shipped - Already deducted my bank account for the total of the chair and shipping - Did not inform me at any point (without my own prompting) that the chair would be delayed another 3 weeks on top of the 10-14 days that they stated in their order confirmation email. After the email exchange informing me that it would be ANOTHER 3 WEEKS, I sent them an email stating that I was very displeased with the new development in shipping, and that their company was beginning to become (in my mind) extremely untrustworthy. I decided that I would retain my order with them, but demanded that they stuck by the Dec. 1st delivery date. This got no response from their "Customer Service" department, but I let the matter lie for the evening. That next day, I went on an even deeper dive on the internet and found a comparison site where they compared a chair from Madison Seating to another company's refurbished chair, and the chair from Madison Seating was positively *grotesque*. It was poorly refurbished, not up to the standards that the Herman Miller sets for their chairs, and (as it was coming from across the country) I would have no recourse if the chair actually *did* arrive except for expensive shipping to an untrustworthy company. I decided then and there to cancel my order the next day. In the email the next day, I was courteous but firm and demanded that they cancel my order and issue me a refund notice on the purchase (because I was foolish and used a debit card to purchase the chair, which had less protections than a credit card). But I also told them that I would open a fraud investigation into the charge if they did not return the funds to me and cancel the order. Lucky for me and by using their own words on their website against them, they did so promptly and I was issued a refund to my card which processed appropriately. You would think that would be the end of my story, however, it does not end there: I am the boyfriend of A. Robertson who left a review below, and her story is COMPLETELY TRUE, and Madison Seating is LYING in their statement about her experience. This is truly a poorly run company, who should not be trusted AT ALL.