MadisonseatingReviews of madisonseating.com

Madison Seating took my money and I received nothing! We are a small firm, and I splurged on seven Aeron chairs for our team. After waiting nearly two months, I was told the chairs were delivered - but they weren't. The office was fully staffed, including myself, when the chairs were supposedly delivered. We would certainly have noticed if seven chairs had arrived. A review of the building's security footage shows no deliveries at the time. Madison refuses to issue a refund, send additional chairs, or cooperate with FedEx's investigation. They won't even take my call as calls are only for new customers. Madison's rude and nameless e-mail responder (the only communication possible) has given multiple contradictory responses, including that since FedEx said marked the packages as delivered, they are prevented from filing a claim. Interestingly, I was able to file a claim - but FedEx keeps telling me to have the shipper, Madison, contact them. But FedEx did tell me that Madison only tendered four boxes (one per chair) - not the seven they told me. FedEx is now trying to track down what happened to the other chairs. AVOID AT ALL COSTS - Don't let this happen to you. UPDATE: Four of the seven chairs finally arrived. As Madison Seating would not cooperate, it took many calls to FedEx to get someone senior enough to approve an exception and trace the shipment without the shipper's approval. They went to the wrong address. Three chairs are still missing. FedEx says they were never tendered to FedEx. I was suspicious of the chairs and asked a Herman Miller rep to look at the four that arrived. Apparently, the Herman Miller rep believes they are a refurbished version of the Aeron chair model that was discontinued in 2004 -- 18 years ago! Update 2: I disputed the charge with my credit card company. Suddenly Madison Seating started taking my firm's phone calls and agreed to refund me for the three chairs that never arrived. I also received documentation from FedEx that Madison never shipped the three chairs. It's still unclear 1) Why did Madison only ship four chairs when I paid for seven chairs; 2) Why did they refuse to cooperate with FedEx's investigation; and 3) Why does Madison Seating sell 18+ year-old refurbished chairs without disclosing they are used and very old. If I hadn't disputed the charge with my credit card company, I would have been out of luck. Life is too short to do business with such a morally bankrupt company. The state attorney general should shut the firm down.

Ordered three Steelcase Leap v2 chairs on eBay. One of them came with a broken part. Customer service was very responsive and offered to replace it without having to send the broken one back if I wrote them a positive review here. Overall a good experience getting set up with affordable refurbished office chairs.

Steelcase Leap PLUS Size Chair, amazing costumer service, item arrived very fast, chair was in like new condition, they offered the best price available.

This is my first time buying a chair from Maidsonseating on ebay. The desk chair I purchased arrived with some structural damage. I emailed them and quickly got a reply back. They agreed to replace the chair for me without having to return the damaged chair. So far it’s been a positive experience and hope to get the replacement chair soon.

I placed an order for a chair that was supposedly in stock. The chair took 3 months to ship. Blamed Covid. 13 months after the chair shipped, the rear frame cracked. I contacted service and was told there is no warranty for that. I was then told if it was to be serviced I have to ship the entire chair back at my cost. I asked if I could get a warranty part, answered no. When I contacted Herman Miller (manufactuer) I was told Madison Seating wasn't an authorized dealer so I didn't have any options with them on warranty other than to buy new parts. Worse, after I posted a negative review to Madison Seatings Site, I received a threat to counter review me individually and negative review my side business as retribution. They accused me of using social media to bully them. I'm posting reviews about this vendor so people know what to expect. Buyer Beware....

I have purchased a couple chairs from Madisonseating and the first chair was great. The second chair looked like it fell out of the truck on the way here. I emailed them and got a quick response from the support team and offered to send out a new chair immediately to replace the damaged one we recieved.

I’ve bought numerous chairs from Madison both for my work and personal use. They all have come promptly. In the occasion that the chair wasn’t perfectly what I expected, they were prompt and courteous with their customer support and replacement policies.

I bought a chair that was listed as in stock at the beginning of January. Their website and receipt email said that products will be shipped in 10-14 business days. When I heard nothing in that time frame, I contacted the company. THEY WILL NOT TAKE ANY CALLS ABOUT SHIPMENT, only calls for new orders. If they already have your money, you are told that you must contact them through email only. I sent and eventually got an email back, saying, so sorry, with COVID their shipping will take much longer and my chair would be shipped in early to mid February. They have since tried to cover their butts on various sites by saying they have told people that it would take longer. However, at the time I bought the chair both the website and the receipt email very clearly said 10-14 days for in-stock items. It's mid-February, and it's the same song and dance routine. I emailed and I called the company, despite their autoattendant saying that existing order issues will only be handled through email. I got someone right away, so... so much for not having people available to handle issues. Of course, I got the same garbage, saying that they can not provide any shipping information or a refund by phone, only via email. I noted that the people handling emails have telephones too, so please connect me to the person(s) who is handling emails. Of course, it was the same thing repeated over and over... can't give information about shipping, can't cancel and refund a purchase that hasn't been shipped over a month after the initial promise, can't connect a person to anyone who can discuss it... EDIT WITH REGARD TO MADISON SEATING'S FALSE RESPONSE: 1) The buyer was informed of a delay weeks later, only after the buyer called to find out why there was a delay after 10-14 days was promised on the site and in the receipt email. 2) The buyer did not email "over and over again." The buyer emailed twice - once after the promised delivery time frame passed, and once after the SECOND promised delivery time frame passed. That is what people do when a company breaks its promises about delivery times. We find out why the company has not fulfilled the purchase, so we can take appropriate action. Nice try, though, Madison Seating. 3) My ONE call was not answered "efficiently" - unless you count stonewalling by saying they can't give a better delivery date, can't refund a purchase, and won't let you talk to the shipping department, and you can only correspond on existing purchases with a mystery person by email. My 2 emails were answered in a relatively timely fashion, but since one of them contained another falsehood about delivery timeframe, nope, no credit given for that. 4) The review is completely accurate, darlings. A quick scan of reviews all over the Internet shows that (a) a huge portion of Madison Seating's customers have had a horrible experience with either quality or delivery, and (b) Madison Seating has a habit to try to immediately answer and vilify negative reviewers. I was expecting this. I hope other folks who read this review, decide to buy anyway, and have a bad experience will do the same as I did now - ANSWER the false statements in the Madison Seating response that will be coming.