MadisonseatingReviews of madisonseating.com

They didn't ship my order, then charged me 5% for cancelling (for fear it was a scam). I don't trust them, and would not recommend them.

I mistakenly bought a fraudulent Humanscale chair from Madison Seating to replace a Humanscale chair that I’ve owned for 15 years. Madison Seating advertised the chair as as “open box,” which I understand to mean that it is a new, original manufacturer's product. Within a month, the plastic on the left armrest cracked. This of course seemed extraordinarily strange for a new Humanscale product. I contacted Madison Seating who offered to send me replacement armrest for $19.99, which seemed outrageous but I paid for it rather than return the chair, which I knew would cost me far more. When the armrest arrived, I compared it with the armrest on the Humanscale chair I was replacing and realized that the one Madison Seating sent was completely different. I researched Madison Seating further and learned they have a history of misrepresenting the products they sell. See here for Better Business Bureau complaints against them; here for Reviews.io; here for complaints on Reddit; here for Herman Miller’s 2015 lawsuit against them. I will never buy another chair from Madison Seating because I can't trust that what they're advertising is what they're selling. It appears that, unfortunately, I’m in good company.

Ordered a chair for the office before the holidays we had some issues with assembly. The company was very responsive in sending videos explaining how to fix the issue. Once that was resolved we noticed a factory defect in the chair, again within moments of emailing pictures the company responded and we are awaiting the replacement. The response time has been impressive to say the least.

Ok so I read reviews here and was exploring different directions, but I found that full retail price is a HUGE difference, and so this was worth taking a chance. I also discovered on Ebay that the reviews there were MUCH more positive, and they have a very high seller rating there, so I felt even better about the gamble. Bottom line is I just received the Aeron chair I purchased and am as happy as could be. I know from research that these chairs are either barely used or refurbished, but in either case they are cleaned-up nicely and if refurbished the replacement parts are pretty quality. For my part, this is a great deal on such an awesome product (Herman Miller Aeron), and am thankful to have this option as the full-price option would be a much bigger investment - and while that investment is worth it, and something I could afford if I want to, this was an excellent deal. I should add that I purchased through a similar route about 12 years ago, and that's how long my previous chair lasted (the seat pad finally got wore down). I could have repaired my old chair but the price difference was less than $200 so I figured I will get a much newer chair/parts for that dollar amount. I'm very happy about my decision. One last thing - keep in mind that returns are difficult for any business to handle, as are many people. There are people who are downright dishonest cheats, and others who are simply miserable and like to make things difficult. I'm not saying that absolves Madison for any/all issues with their return process, but I think there is some perspective to be had. If you're paying 5 to 6 hundred bucks on a chair that retails for over 3 times as much, and you expect it to last a lifetime or to go back to Madison years later and have them pay for expensive shipping and provide a whole new chair, I just don't think that's very realistic. HM can afford to provide this kind of coverage because of the retail price, but for Madison they are more relying on the chair's amazing quality and that most people will be happy with a lifespan of 10 years or more. That's just my take.

The customer service department at Madison Seating has been responsive, polite and helpful with my questions and concerns. I am looking forward to enjoying my new chair for years to come!

This was my first order from Madisonseating. I ordered a "New - Open Box" Steelcase Leap V2 office chair. When it arrived I noticed it was in new condition... except one arm connecting to the spine was completely broken, making the lumbar adjustment not usable. When I contacted Madisonseating about this issue they quickly resolved it by sending me a new chair. Now that's customer service! Compared to other businesses I can't think of any other time this has happened to a product, or close to the value of said product. Madisonseating does care about their customers, and this proves that they do.

I have ordered 3 chairs from Madison Seating (two Herman Millers and 1 Leap V2). Thus far, I've been very satisfied by the high quality of the products delivered and the promptness of the customer support.

Had an issue with shipping and Madison Seating took care of it. Great customer service!