MadisonseatingReviews of madisonseating.com

Bought a Steelcase Leap 2, however it arrived damaged. Thankfully they were willing to send a replacement. The customer service is surprisingly responsive, which is a refreshing experience.

They sell AMIA chairs listed as open box - new, on eBay. - The chairs are 10+ years old, used, damaged, spray painted covered in new fabric. At best it is refurbished like a desperate crack head would do. AVOID THIS COMPANY Update: Now they are contacting me through this site and trying to get this review removed by lying to TrustPilot. - Madisonseating wrote: "You reviewed Madisonseating, who believe your review actually belongs to another business." I even sent them the order #. This company is pure slime.

I purchased a Steelcase Leap V2 from Madison Seating on eBay. Unfortunately, the chair did arrive damaged due to carrier delivery but arrived very quickly (within days of the order being placed). I contacted Madison Seating and their Customer Service was very quick to respond to solve the issue. Aside from the initial chair being slightly damaged (which was resolved), the cost value for this is great. I would make this purchase again.

Beware stay away. They paint over with cheap paint to try to make it seem like the chair was open box, but it was not. Just Google the company name and look through the countless Reddit threads that talk about how this company does things unethically.. if you were looking for a chair that is in terrible condition, and will arrive with paint shipping and fabric thinning then this is the company to buy from. it’s no mistake that they have hundreds and plenty of negative reviews regarding how they run their business when it comes to customer service and the product they provide

If they want to try and lie in response to my last review (6 days ago) I can follow up. I legit have screenshots saved of them telling me to write a positive review on this website BEFORE they even tried to fix / solve the issue of THEM sending me a defective chair. It was also not due to carrier damage the box was completely fine - so fine that I reused the box to return their fraudulent item. This "Business" is full of crap. Also I went through Ebay specifically so if there was a problem, I could return through Ebay. What is funny is MadisonSeating tried to make me cancel my return on Ebay - which if you do this you can NEVER return the product again on the site. I saw right through this BS.

As they promised they shipped my chair in 14 business days. The chair packaging was good and I received the chair in about a week after that. I had some issues with chair mechanical which they are very responsive in email. The asked me to put a positive review...

When I received the chair, I noticed that sitting in it, I felt like it was tilting to the right. I used a level and found that the chair tilted to the right. I contacted Madison Seating; they were very responsive, accommodating, and courteous. Madison Seating replaced the chair. If I need an additional chair, I will contact Madison Seating again.

I purchased a Herman Miller for over $500. When I received it, a part was broken so the chair couldn't recline. I asked them to repair it (I have a 10 year warranty on it) and I was told I would need to pay both a $495 shipping fee + a $95 restocking fee. I emailed their customer service team repeatedly, and they said, verbatim," We are not a shipping company," as to why the buyer was responsible for the shipping of a defective product.