MadisonseatingReviews of madisonseating.com

We bought 2 dozen chair and they are really good. one chair was damaged and the team helped us with the replacement.

Madison Seating is now harassing me about returning a chair. When they sent me a replacement chair, they told me to keep it free of charge as the seat was not level and wobbled. The replacement chair looked good at first, then randomly dropped in height. At first I was just going to have Madison replace the cylinder but with two Steelcase chairs having failed. I decided to return it for a full refund. After much back-and-forth with customer service, they sent me a return label, and I returned the chair but never received a refund. I then disputed the charges with my Credit Card company, which was decided in my favor the day they started their harassment. Yesterday, Madison Seating emailed me to ask for the first chair back, accused me of stealing, and threatened legal action. They don't have a case, as I have the email telling me to keep the first chair, which was donated to Goodwill. Don't do business with this company; the chairs are not open-box and have barely been refurbished. Below is the email that Madison Seating sent me. Btw, see my previous review as MI on TrustPilot ======================================== Hi Mike Thank you for bringing this matter to our attention! Since Customer Service is our #1 priority, in order to mitigate any further inconvenience to you we would like to offer you the following resolve. Instead of having you repackage the chair and wait for it to come back to us for a replacement, we would like to simply send you a new chair (and you can keep this item free of charge). All we ask in return is for you to write a positive review on Trustpilot.com about our company. Please advise if this is an acceptable resolution to the matter. Annie Customer Service ________________________________________ Ticket ID: IAM-310-10719 ======================================== I wrote a favorable review to receive the replacement. See my prior reviews. If it is free of charge, I can do what I wish with the defective chair; I gave it to Goodwill.

I ordered a chair that several colleagues had recommended and was so excited to receive it so quickly! Unfortunately, there was an issue with the pneumatic cylinder. At first I was disappointed that I could not speak with anyone vs corresponding through e-mail, as explaining it in writing was difficult. However, Madison did offer a resolution that has made me a happy endorser for them! I now join my colleagues in recommending them for office equipment!

We bought 2 chairs via their Ebay page. One chair came is great condition and the other got damage in transit. It take a while to get support to reply but I understand as it was a holiday. Support reach out to get my chair replace. Overall, I am happy with their service.

We ordered the Humanscale Freedom Chairs for our architecture studio and had a very good experience with Madison Seating. Shipping was fast and the chairs are very comfortable. Thank you!

I wrote a review about 3 weeks ago about a chair I had a problem with and how customer service handled it. However, I'm sorry to say that the new chair they sent me is now dropping. When I reported it, they sent me a video of how to adjust the set screw, which I did. Same results. At this point, I asked for a refund, and they insisted that I return both chairs in original packing. The first chair I donated to Goodwill because they told me to keep it. After three weeks I don't have the original packing materials for the second chair I asked them to send me a box and return label which they refused. They say this is an open-box item - it is not! Stay away. Don't purchase from them. At this point, I'm disputing the charge on my credit card. BTW, this is my second review in which I give them a 4 rating, but it was because they asked me to before they would send me a replacement chair. The email text: Thank you for accepting our courtesy offer! Simply respond back to this email once the review has been posted and our shipping department will provide you with a replacement tracking number for the new chair. Warm regards, The Team at Madisonseating.com

Madison Seating has a great price on professionally refurbished chairs. Their customer service team is very responsive and aims to provide great service. I ordered a Steel Case Leap V2 Chair and receieved a defective chair, but they went out of their way to remedy this incident and therefore I applaud the product & service.

great price on professionally refurbished chairs. initial shipment had a slight issue, company went out of the way to make it right. would definately buy from again.