Best prices on the Herman Miller chair, Eames chair, Humanscale chair and more! Find ergonomic office chairs, home office chairs, executive chairs and more at discounted prices.
Madisonseating (madisonseating.com) has 687 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Dione C.
I have a strong suspicision that this company has shady customer service because they try to blame the customer for their mistakes. I would not expect any type of good customer service from this company. If you run into any kind of issue, don't expect them to be on your side. I haven't come across a company having this bad of customer service in a very long time...extremely disappointed.
Steve
Just terrible experience with customer support. Company refuses to acknowledge poorly refurbished item. Operate on bad faith warranty because they know customers typically won't have time or resources to ship back large items. Can't imagine working at such a place is a fun or positive experience if they treat their customers so poorly. Not worth saving a few bucks with these guys compared to just paying a little more with a competitor.
Jalen L.
I ordered a refurbished Steelcase chair at a great price. The chair was damaged in shipping, and in less than 24 hours they offered to send another - no additional cost, no need to go through the hassle of sending back the broken chair. Great customer service!
ROBERT P.
I purchased a chair and had to work with customer service over a mechanical issue which they properly resolved.
Jared S.
The first chair I got broke within a week of having it. The chair was refurbished very poorly, with several stripped screws around where the headrest was attached. After refusing their initial offer for a partial refund to keep the chair, they offered to send a new one in exchange for a positive review on TrustPilot. I accepted - surely they wouldn't send another broken chair, right? Within a couple days of using it, the second chair's arm rests broke down and the gel started coming out. After emailing them about it (only asking for replacement arm pads), they told me the arm rests weren't in that condition when they sent it out and I'd have to send it back to get a refund. For some reason, they require the original box and packaging to be used to return the chair. I guess the packaging must be sentimental to them - it definitely has nothing to do with the fact that people are likely to get rid of the massive box it ships in as quickly as possible. Do not be like me (and countless others). The chairs are cheap, but it's not worth it. It's obvious that their business model depends more on rejecting returns and bribing for good reviews than it does selling people chairs that work.
Seunggeun K.
The chair I got was in perfect condition
Harrison C.
Amazing customer service! Fast shipping and easy ordering. Could not recommend this site more for ordering an office chair!
JHDC
Reading others’ reviews here seems I’ve had a similar experience. Shipped me a broken chair which they tried to blame on the delivery. This was bogus, the box and packaging were perfect, no sign of bad handling. Is it possible they knowingly shipped a damaged item in the expectation that I couldn’t be bothered to jump thru all their hoops to return it and get a refund??? I don’t know but perhaps this would explain their seductive price. If you choose to buy from them (which I would discourage) before assembly I would forensically inspect everything and keep the packaging to give them no opportunity to argue over the refund. Also I should mention they offered me a “courtesy offer” of a replacement if I gave them a good review here PRIOR to them shipping a replacement. Absurd idea. To be fair, I did receive a full refund in the end.
