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Like many other reviewers, I had a frustrating experience with Pomegranate's customer service. My first round of medication went well, and I lost 7 pounds, so I requested a refill. After being told to use their new portal, I spent two weeks unable to log in. The site said I already had an account, but password reset emails never arrived. I contacted customer service at least five times and had to repeat the same issue each time without a resolution. Once I finally accessed my account, I was approved for a refill, but I received an invoice for the wrong medication. Customer service told me it was correct, so I paid it. Later, I received another invoice that appeared to be the right medication, but customer service stopped responding. I eventually messaged a nurse, who confirmed the first invoice was a mistake and refunded me. Only afterward did customer service ask if the issue had been resolved. This repeated issues with customer service is unacceptable. When I asked to email or connect with a manager instead of writing a public review I was told my feedback would be passed on. I’m sure it won’t. I wouldn't recommend this company if you value responsive, useful, support, and I won't be using them again. It is clear their customer service does not actually care about the patients health or making things right.

Pomegranate Health demonstrated poor communication and a lack of integrity. After weeks of several unsuccessful attempts to communicate and troubleshoot with Pomegranate Health via email, phone call, and through the chat feature in the portal, I requested a refund. On the date of my formal refund request, Pomegranate Health confirmed a cash payment that did not take place, rushed to process the order, and then told me that I couldn’t receive a refund because the order was then in progress. This was a manipulative move and a terrible business practice. I would not recommend this company.

Zero customer service and ordered meds over a week ago and they haven't even shipped them yet! Every email I send is ignored 🙁

Terrible! They take your money but never send the product. Scam!

I just filled out the forms from pomegranate for tirzepatide. An hour later I received a call from them for a bit more information which I was happy to provide. It made me feel good about the company in that it provided to me that they actually read and review the forms. By that afternoon the order was in the process of being filled. I’m very happy with their customer service.

The prescription that Pomegranate Health sold me didn't work during the last three months. I had already lost 34 pounds with another supplier (more expensive, of course), but Pomegranate's prescription is ineffective for me. I have experienced the difference. They cannot be reached by phone or email. I am in the process of trying to cancel future service and charges to my credit card. They have non-existent customer service.

Avoid this company at all cost. They have awful systems, awful customer service, awful onboarding. The left hand and the right hand have no clue what they are doing. Their system migration is a mess, I signed up for the system and now it wont let me back in. CS no help, always generic responses and for me to call. When I call, there is no answer. The people at the company maintain multiple Reddit accounts for example and are using those to downvote any negative comments. Also, I counted and there were 24 emails back and forth with the company over a week and they still couldn’t fix the problem.

This company steals money in consultation fees. They have set rules for BMI and don’t say those up front. Instead they take your money and deny you treatment for BMI. If you are just slightly overweight, don’t pay this company a dime as they will just steal your money.