Join PomegranateReviews of joinpomegranate.com

Great customer service would definitely recommend!

I have had only positive experiences with Pomegranate so far. They have very affordable prices for tirzepatide and great customer service. It took some time and some back and forth but they replaced my Hyalo tirzepatide even though I didn’t have any visible floaters in my vials. I will say that the portal needs some work, for example I never get any notifications when I get a message though the chat in the portal, but it is easy enough to communicate with them via email or text message. They have definitely earned my trust with the way they handled the Hyalo situation and I will happily continue to work with them in the future.

I generally don't put out posts like this, but I think it's relatively warranted. I was looking for a different telehealth provider recently to get the best "deal" on Hyalo (replacing my dear Apothecary). I created a post, and several people chimed in telling me where the best price was, but to read reviews etc before placing my order. Instead, the all mighty dollar won out in an instant, and I placed an order without reading reviews lol. The intake was super quick, painless with the asynchronous visit. Within 24 hours, it had been sent to the pharmacy, and another 24 hours it was at my door step. Generally, that would be the end. Great experience, good job Pom, etc. However, Hyalo as we know have been having some pretty wide scaled issues. I was the recipient of one underfilled vial. I reached out via DM to Cherry and within an hour they had already gotten back to me, asked for a few things, and escalated it to the pharmacy. A few other small requests were made, which I sent quickly, but they told me to monitor the messages on my portal. They also followed up via DM on here when a portal update had been sent. Within 2 days (weekend) they had the whole thing resolved and satisfactory. I know that Hyalo =/= Pomegranate, and Pomegranate =/= Hyalo, but I will say that Pom went above and beyond in getting things squared away and making sure that they answered all of my questions. They've sent 2 additional followup emails from a different rep as well, making sure I was satisfied and there wasn't anything else needed. Hyalo so far seems as legit as Apothecary was for me, but I'm equally as if not more impressed by the team at Pom. It's easy for negative experiences to be the vocal majority as positive impressions generally don't leave reviews, but the folks at Pom deserve their flowers. Great work.

I'm not sure how to give 4.5 stars but that's what I would give. The customer service is excellent especially with questions post purchase. That is very important imo. The meds arrive at the proper temperature which might be a function of the pharmacy but I believe Pom has input into that. I will knock the 1/2 star due to the portal. Even though the meds are delivered the portal says pending review from provider. It never updates past that. Also, I cannot get out of the "continue the application" dialog box when I log in even though the application is complete. Otherwise it's a 5 star operation. So let me mark down 5 stars and it's up to the reader if the 1/2 star is important to them. Keep up the good work.

I have been using them since January for my glp one journey It's been affordable Spot on Super fast service Refills were a breeze within 24 hours or less filled I cannot say enough good things about them absolutely five star service and they go above and beyond

Just received my 3rd refill. Very quick turnaround time. Usually 2-4 days from refill request to receipt of shipment!

Customer service was excellent. Representative was very patient in taking the time to move me through the steps to place my order. Most importantly, the weight loss medication works and is affordable.

My order arrived on time and was cold. It was a smooth process and I appreciate their amazing offers.