Join PomegranateReviews of joinpomegranate.com

They have handled the Hyalo debacle terribly. After sending the contaminated vials back they want me to take more pictures which is not possible. I’ve already been charged more money for the replacements which they will not send me without these additional photos. Absolutely ridiculous! I will never use them again.

Hands down worse Services spend your money elsewhere worst telepath service I ever been to I spent my money no doctor ever reviewed my case I contacted them regarding this they said they put a note in the system to have somebody contact me immediately following the next day nobody ever contacted me at all was told a bunch of Lies I Want My Refund Now I have never experienced this out of my two years being on the shots I have proof of contacting Anna who was post to review my case with no response at all then got told that I was missing my prescription which I clearly put on file just getting told anything I do not like that definitely when I'm spending my hard work money if this is not resolved I will be contacting my bank also will be doing the BB review regarding this

Long time customer with this company, now they're doing this weird thing where they split your doses you can no longer get a hold of anybody I have sent multiple emails and phone calls nobody will call me back. I don't know if my medicine got lost in the mail or what because they don't tell you whenever you're doing this new split dosage when you're shipment is coming. I want a full refund. I will refute it with my bank if I have to but this company sucks go elsewhere. And this is coming from somebody who has been with this company for well over a year now. The customer service is horrendous the app that they create has so many issues I have never been able to log into my "portal" and there is no assistance even their email that they give you support at pomegranate.com is f****** fake. They all come back as mailer damon. Save your time save your money save your sanity go elsewhere there are much better companies out there. This company started off amazing and quickly became a cash grab. They treat their existing patients like garbage.

Update: my charges for the consultation fee were finally refunded after a few weeks of asking. The glutathione order was never resolved. I received a note a few days ago regarding the glutathione: Hi Staci, this is Josefa with Pomegranate Health. I tried reaching you by phone regarding your Glutathione order, but the call was routed to voicemail, so I wanted to follow up with you here. I understand that you wanted to continue with 100mg, 5 times per week, but only part of the requested dose was processed. First, I sincerely apologize for the misunderstanding regarding the refill process. The order was processed on a monthly supply, and the 200mg per week dosing instructions included with the package you received are the instructions associated with that specific order. That said, we are able to accommodate your preferred 100mg, 5 times per week dosing schedule. To provide enough medication for that schedule, you would need 6 vials total. Since you have already received 3 vials, we can process the additional 3 vials for $199. Your previous payment covers the 3 vials that have already been dispensed. If you would like to proceed with the additional 3 vials, please reply here and I'll be happy to help get this arranged for you. They even admit only part of the requested dose was sent but now I need to pay for 2 months supply if I really want that dose. I was told multiple times they’d send enough for my current dose. They haven’t done anything to resolve it other than to say they’d charge me double when it was obviously misleading. I would have ordered from ageless or Brello who provide enough for that dose. First experience ordering was totally fine. However when there is an issue they are useless. They charged me for the fee then the full medication price. They are supposed to deduct that from the medication. This happened twice. So far they said they’d refund 1 and that hasn’t even happened yet, they haven’t even acknowledged the second one. I chatted because I was unable to put my current glutathione dose and asked what I should do. They told me it’d be no problem and they’d “make a note of my order” and to go ahead and put the form through. They also documented twice in the note they’d keep me on the dose I am on. Well I received only enough for 1.5 months for the dose I’m on so I reached out, they said it was ok to keep using my dose. What?! So I responded and said yes I know but I paid for 3 months and this is only 1.5 months. I said I would appreciate half of my money back or for them to send the additional medication. Literally took weeks for them to say “they checked with the pharmacist and that’s what they give for 3 months” and they would not be sending me meds or refunding. Needless to say I will dispute with my cc company very easily. I have screenshot of all of this but unable to share on here. Don’t even waste your time with this place

Stay away! First time and last time using them. Not transparent about Bud dates or doing right for the customer. They’d rather say too bad than actually try to come up with a resolution. Fifty 410 and their customer service is outstanding compared to pomegranate health. Definitely willing to pay more for better service elsewhere.

They sent me an email for 99$ for 68mg vial, I figured, why not try and see. I have been using grey market goods and would prefer american medicine. They, despite me having submitted, and gone through them previously stated that I would have to start with the starter doses again. No doctor. None. Would ever tell you the correct thing to do would be to go back to 1/6th your current dose. Then, despite having a copy of my prescription from intake, and a copy of my prescription on their website after intake, stated because I didn't have a script they had no choice but to charge me for the starter kit. I didn't sign up for the starter kit. This is bait and switch, which is illegal. I then demanded a refund. No contact from customer service despite it being their policy to refund you for the $75 service charge if you do not get your product. So we have fraud, bait and switch, and malpractice. I should probably sue. If these are actual RN's under an actual doctor, they know this is illegal in every possible way. They bounce you around nurses rapidly so they have an excuse to pretend malpractice isn't the issue and it is just a communication issue. That is my guess. 0/5. I star isn't low enough. I am -$75 and have nothing of value to show for it. My original prescription was from pomegranate, how they have managed to f this up so badly 6 months down the road is mind boggling.

So- I was new to pomegranate and ordered 1 vial. It was on sale. I had no idea what a BUD was but it’s beyond use date. They sent me the vial and it expired in less than a week. I can’t use a single dose. I reached out to them and they said- it said BUD 8/2/26. In my intake I was very clear that I couldn’t use the medication for 2 weeks- they sent the vial- prescribing for 4 weeks. When I called they said- you can’t use it past the BuD. Be very careful- they are clearly a bit shady!

Garbage customer service. Phone number tgors to a dead voice mail.