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Great customer service would definitely recommend!

Pomegranate Health has patient support in mind. They authentically show up, and at times a number of their staff are in contact with you in order to support orders, requests, and delivery information. I would have given them 5 stars, but their patient portal needs work in updating their processing phases/levels.

I have had only positive experiences with Pomegranate so far. They have very affordable prices for tirzepatide and great customer service. It took some time and some back and forth but they replaced my Hyalo tirzepatide even though I didn’t have any visible floaters in my vials. I will say that the portal needs some work, for example I never get any notifications when I get a message though the chat in the portal, but it is easy enough to communicate with them via email or text message. They have definitely earned my trust with the way they handled the Hyalo situation and I will happily continue to work with them in the future.

They have handled the Hyalo debacle terribly. After sending the contaminated vials back they want me to take more pictures which is not possible. I’ve already been charged more money for the replacements which they will not send me without these additional photos. Absolutely ridiculous! I will never use them again.

I generally don't put out posts like this, but I think it's relatively warranted. I was looking for a different telehealth provider recently to get the best "deal" on Hyalo (replacing my dear Apothecary). I created a post, and several people chimed in telling me where the best price was, but to read reviews etc before placing my order. Instead, the all mighty dollar won out in an instant, and I placed an order without reading reviews lol. The intake was super quick, painless with the asynchronous visit. Within 24 hours, it had been sent to the pharmacy, and another 24 hours it was at my door step. Generally, that would be the end. Great experience, good job Pom, etc. However, Hyalo as we know have been having some pretty wide scaled issues. I was the recipient of one underfilled vial. I reached out via DM to Cherry and within an hour they had already gotten back to me, asked for a few things, and escalated it to the pharmacy. A few other small requests were made, which I sent quickly, but they told me to monitor the messages on my portal. They also followed up via DM on here when a portal update had been sent. Within 2 days (weekend) they had the whole thing resolved and satisfactory. I know that Hyalo =/= Pomegranate, and Pomegranate =/= Hyalo, but I will say that Pom went above and beyond in getting things squared away and making sure that they answered all of my questions. They've sent 2 additional followup emails from a different rep as well, making sure I was satisfied and there wasn't anything else needed. Hyalo so far seems as legit as Apothecary was for me, but I'm equally as if not more impressed by the team at Pom. It's easy for negative experiences to be the vocal majority as positive impressions generally don't leave reviews, but the folks at Pom deserve their flowers. Great work.

I'm not sure how to give 4.5 stars but that's what I would give. The customer service is excellent especially with questions post purchase. That is very important imo. The meds arrive at the proper temperature which might be a function of the pharmacy but I believe Pom has input into that. I will knock the 1/2 star due to the portal. Even though the meds are delivered the portal says pending review from provider. It never updates past that. Also, I cannot get out of the "continue the application" dialog box when I log in even though the application is complete. Otherwise it's a 5 star operation. So let me mark down 5 stars and it's up to the reader if the 1/2 star is important to them. Keep up the good work.

Pomegranate health is tricky to navigate. RX was approved but didn’t post on my side for me to pay. Had to contact them several times for at least two weeks. The $75 appointment fee is supposed to be deducted from the RX cost but I had to ask several times for that to be fixed. Then my shipment was delayed and arrived soaking wet and hot. The ice packs were completely melted and one busted open. I called them immediately and sent them pictures as we were on the phone. They claimed it wasn’t an issue and told me to still use it. They adamantly refused to refund or send new. They said it’s the pharmacy’s mistake but I didn’t hire the pharmacy, I hired Pomegranate. I’ll give two stars for decent prices but you get what you pay for. If customer service had worked with me, I wouldn’t be complaining. It was my first order with them and they didn’t care to at least attempt to keep the customer coming back. I’m sad it didn’t work out.

I have been using them since January for my glp one journey It's been affordable Spot on Super fast service Refills were a breeze within 24 hours or less filled I cannot say enough good things about them absolutely five star service and they go above and beyond