customer
Not a horrible experience
The intake website was difficult to navigate. It charged the $75 provider fee three times and scheduled three appointments that were immediately canceled. However, Customer Service was easy to work with and very responsive by both phone and email. They quickly helped cancel the duplicate charges. The product was shipped using second-day delivery and arrived cold, with the ice still partially frozen. The three-month BUD was also appropriate for a three-month supply. Overall, it was not a bad experience, but the ordering process was more of a headache than with other providers I have used. I may consider ordering from them again
Response from Join PomegranateSep 11, 2026
Thank you for sharing such honest feedback! We’re glad our Customer Service team was able to help quickly with the duplicate charges and that your medication arrived cold and within the expected timeframe. We also appreciate you pointing out the difficulties with the intake process. We’ll make sure that feedback is shared with our team as we continue working to improve the experience. We hope to have the opportunity to provide you with a smoother experience next time! If you ever need anything, we’re here at 813-419-1189, [email protected], or through the new patient portal.




