Join PomegranateReviews of joinpomegranate.com

Pomegranate health is tricky to navigate. RX was approved but didn’t post on my side for me to pay. Had to contact them several times for at least two weeks. The $75 appointment fee is supposed to be deducted from the RX cost but I had to ask several times for that to be fixed. Then my shipment was delayed and arrived soaking wet and hot. The ice packs were completely melted and one busted open. I called them immediately and sent them pictures as we were on the phone. They claimed it wasn’t an issue and told me to still use it. They adamantly refused to refund or send new. They said it’s the pharmacy’s mistake but I didn’t hire the pharmacy, I hired Pomegranate. I’ll give two stars for decent prices but you get what you pay for. If customer service had worked with me, I wouldn’t be complaining. It was my first order with them and they didn’t care to at least attempt to keep the customer coming back. I’m sad it didn’t work out.

Over the past year, the quality of service has really gone downhill. I have no complaints about the product I received (semaglutide) or the pharmacy I received it from (Empower), but Pomegranate became increasingly difficult to work with. First, they eliminated the ability to update payment methods online. Then they removed all of their website functionality (booking, viewing records, etc.) and forced customers to move to an app. Then they removed the ability to schedule appointments, message your care provider, or contact the company via the app. Have a question? Call the company - but first you have to do an internet search to find their phone number! Need an appointment? Call the company. Need to increase your dosage? Call the company. The app has zero actual functionality. Additionally, the company has moved away from a "concierge" online medical company (which it was when I joined) that could be used to see virtual doctors for a variety of concerns for a monthly fee of $69. They did away with the online doctors, but I was still stuck paying the monthly fee on top of my Rx fee...even though most months I never spoke to anyone, even to get refills of my semaglutide.

They sent me the wrong dose. When reaching out to the medical team, they take over a week to respond! My credit card gave me the money back thankfully. But they are scammy. When they finally did answer they tried gaslighting me to believe I order that dose.

The stars are only for the customer service. The rep is great but the Tirzepatide medication from BPI pharmacy feels like a cheap placebo! I felt more of an effect on 5mg from Brello than pomegranate. I’m on a titrated dose of 10, 12, to 14.5mg and I’m eating through the dosage. My digestive tract is up and running with no additional fiber needed. I’m an analytical chemist by trade and will be testing the medication validity. So far I cannot recommend this company to anyone.

The process of enrolling and ordering was fine. My only complaint is about shipping. Most of the other companies do overnight shipping. Also, there were only two cheap, flimsy, melted, completely warm water by the time received, supposed to be cool packs. The medicine was warm. In contrast, I ordered from another company with a similar Styrofoam container, and they put five Nordic Ice packs in the cooler. Nine hours later and those ice packs are still cold and solid after delivery. Also, the second company's cooler. HFP TempAssured, was a better cooler with a middle insulation section. Lastly, the second company placed the medicine in an insulated foil envelope. Pom had it wrapped in a UPS plastic. I would say the type and number of ice packs made the most difference from the second company, they will probably still be cold tomorrow at room temperature.

I was having a great time with pomegranate until today. Today they decided to charge me a “monthly” subscription fee every time I refill, which makes NO sense. What am I paying for then lol? Think about it. Charged April 14 for the month of April. Refill on the 27th and charged AGAIN $69. So then what was the charge on April 14th for? It literally makes no sense. I tried to explain it to them via email and message but they insist they every refill is a new charge. That means it is Not a monthly subscription program… I am just disgusted.

The ghosted me when I emailed asking my referral money from all of the referrals I sent their way. Customer service was hard to get fast replies and when I wanted to cancel I had to go through many ways just to leave the company. Took forever for medicine to be sent and communication on what pharmacy was terrible

I needed a brief telehealth visit because I was under the weather and needed a note for work. I completed the brief pre-visit with someone. No follow up. I called and texted. No follow up. In that time, I was able to set up and complete a telehealth appointment with a provider through my very basic health insurance and get the work note I needed--all before anyone from Pomegranate called me back. They are okay with weight loss meds--a little clunky to get them sent off. I likely will not try them again for urgent care needs. They aren't very reliable for that.