Hammacher SchlemmerReviews of hammacher.com

I have no idea how my husband foolishly decided to do business with this company. He bought me a piece of luggage on their website October 8th 2024 ~ they charged us in full and we did not get the luggage until November 18th. The suitcase was much too small so back it went — we received confirmation that the luggage was received back in their warehouse merely days after we sent it back. Numerous phone calls, emails and a paper trail longer than my arm and still we did not have our money back - finally we got our money back January 12th, 2025. They had the audacity to charge us a restocking fee. I've never done business with such a lame company in all my life. Impossible to get a hold of and then once we did too many excuses to list why we weren't getting our money back. This makes me definitely think this company is in financial trouble because no company would grab on to a customer's money the way this company has. If I could give them ZERO stars for the whole experience I would. So please dear reader... heed this warning. Do not do business with this company-with all the other excellent online companies out there there is no reason to do so.

Terrible experience. I bought a Christmas tree from them. A day later it went on sale for 50% off. Since it hadn't processed, I figured I would call and ask if they would honor the discount. I could, after all, cancel the order and replace it. They refused. For some reason, I decided to just keep the order in place since the tree looked good, and I was willing to pay full price or I wouldn't have placed the order. When I received the tree, it looked absolutely nothing like the photos. It felt like a total bait and switch. Their photos were fake. I bought the tree the first week of November 2024. It took them until January to refund me, and they kept what appears to be a 20% restocking fee. This company sucks. It's a scam. I've never gone so far out of my way to leave a review. They're that bad.

The lifetime gaurantee is a joke, I bought a $2000 Christmas tree, they sent 4 boxes over 50lbs each that contained extra parts of some sections and other sections were missing so couldn’t make a tree out of it. Called support immediately and they agreed to refund upon return, supposedly they scheduled a UPS pickup but UPS never received anything from them. After 3 months of contacting support, being assured that UPS would pick up, being told I could always ship back at my own expense that would not be reimbursed I gave up and disputed with my credit card company. HS will only give you the run around they will never actually process a return.

Returned an item in early November, it reached the address item was returned to, but no refund. Called three times and waited 30 min or more to talk to someone in Jamacia. They said my item is "on the list" for refund. That was five weeks ago. Do NOT order from this company if you expect a refund.

This is the worse company ever. They make it difficult for people to secure customer service and their return under “lifetime warranty” is misleading. Today I received their catalogue (? I’ve attempted to get off their mailing list as I don’t want their catalogue) and saw that one of the items they’re advertising is a coin with trump’s sickening likeness on it- gold for $700+ dollars. Enough said. I would NEVER buy from this company again but if they want I spend postage to send me a catalogue I don’t want- go for it!

I ordered an item with a ship date of 12/27/2024, then the ship date was changed to 7/01/2025. 7 months after the original ship date!!! So I called customer support and sat on hold for over 30 minutes and never spoke anyone, then tried the support chat on their website again waited for over 30 minutes and was never connected to a human, the chat window just said it would connect me with a representative ... for 30 minutes. I ended up having to dispute the charge through my credit card.

I ordered a bathrobe for my husband and love the quality! After 3 years of searching finally found a lovely, thick bathrobe. I'd like to see color choice to include dark colors and pink. I haven't had any problems with customer service.

Wish I could leave zero stars!! To return a defective Item I have to pay shipping costs to return item to them and then they will deduct the shipping I originally paid when issuing a credit back to me. If I want to exchange for a non defective item then I have to again pay shipping back to me. That is shipping cost 3 times when the item is clearly defective! I requested a supervisor call me and was told that would happen but has not and it is over a month now! Why anyone would do business this way is beyond me. I was a returning customer who had purchased this item multiple times in the past!!