Hammacher SchlemmerReviews of hammacher.com

Be cautious when ordering from this company at this time. They will not honor returns or exchanges due to faulty products. You can't actually talk to anybody. Just an email available that might never be answered. I bought a 7-foot lamppost for Christmas decor. The garland connectors are faulty, and I am still awaiting a response from them, as the item remains available. The rain chains I ordered are also of poor quality, as the hook came loose during installation. Again, there is no one to talk to about having them replaced. You’ve been warned.

I'm giving them two stars only because people who leave one star are not believable. Big surprise. "If for any reason you're not delighted with your purchase you may return it within 30 days". Opps! Forgot to mention there was a $13 return fee and I would need to pay postage.My $39 sweater, which is too large, is going to charity. In business for a long time, but Amazon is the long term winner. I should have known.

Total rip off. I was being charged for a rewards program that I was not even aware of. Supposedly a 30 day trial offer to waive your shipping cost. Shipping was not waived and actually had no idea of this extra charge until I received my bank statement. When I called, they said I must have ordered online, I didn't know there was another way to order? And they do not send a notification when the trial time is up! Bad customer service and over priced junk you can buy cheaper on amazon..

Ordered the Solid Wood Rolling Organizer (AM-56342) for $99.95. Instructions state it takes 45 minutes to assemble; this is totally underestimated. It took over two hours because some hardware was missing, and I had to find screws that would work to assemble the parts. I also found that just using the hardware provided was not strong enough to hold the components together, so I had to use wood glue to insure proper assemble and bond for the cabinet and drawers. If I had not used glue, the entire project would have come loose and would have come apart/ failed over time. The oak finish i oreder was substandard and poorly applied. To make it a nice piece to display, I had to sand the cabinet, and drawers, and apply an additional oak stain finish and a clear coat for a durable finish. Overall, it is a good design and meets my need, but construction materials and hardware should be of better quality for the price paid for this product. Do not recommend buying this item unless you are willing to do what I did to make it a worthwhile project.

They charge 17.95 to shIp, by ground, a piece of light weight clothing from Ohio to PA To arrive in 4 to 8 days ground. They add $1.99 additional for their carrier(USP). That is extremely excessive. I will not order from them again. Corporate greed is out of hand!

Shipping / Delivery is horrible they don’t ship for days and they use UPS innovations which does not give a delivery date. You pay for shipping service you do not get. I wish I never ordered from them.

I purchased a large, expensive Christmas tree a couple years ago. Beautiful looking tree. However, there is now a portion of the lights out. Although the booklet says "if one burns out, 10 will be out." I've replaced over a dozen so far. The frustrating part is the difficulty in trying to figure out which one is bad. Getting bulbs out of socket, and correctly back in, is extremely difficult. I have spent over 3-hours of my time on this string and have yet to figure it out. I've got to say, in hindsight, this was one of my worst purchases given the cost of the tree. Would NOT do it again.

Haven't yet used the holiday crackers - haven't received my entire order, nearly month later. I ordered and paid for 2 sets. Received 1. Then, 2nd got lost during shipping and customer service wouldn't contact FedEx to track it down. Now, awaiting 3rd shipment. Don't usually review before use, but had to comment on such poor service. Will not order anything from them again.