Shop for Unique Gifts, Gadgets, Electronics, and More at Hammacher Schlemmer. Buy unique gifts and gift ideas.
Hammacher Schlemmer (hammacher.com) has 223 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing223 approved reviews, newest moderated first
gagajkmgmail.com
Horrible customer service, slow shipping & failure to keep customer informed. Ordered item on 12/09/24 and STILL have not received 02/01/25. No contact to inform of backorder & only compensation offered is 20% discount on $100 FUTURE order! DO NOT USE THIS STORE!
Patty T.
Peanuts Halloween Tabletop Tree - DO NOT BUY. The pictures on Hammacher and the Bradford Exchange website show a sculptured tree. The actual tree is NOTHING like that. The ornaments are the same though. Hammacher charges to return items and I think this is exactly why, just enough to make you keep your purchase. Also, they did not publish my review on their website. I’m grateful to have the opportunity to voice my experience here. DO NOT TRUST THEM, do not buy from them or THE BRADFORD EXCHANGE.
Quintin
Just purchased a grill light for my gas grill and tried it this evening! It was amazing. No more worries about not having enough light to finish out door grilling and I love the self shut off figure. See the pic.
Mike M.
This company offered me a discount through the mail after my initial purchase. The card was signed by Richard Warren. When making a subsequent purchase I attempted to use the offered discount. No luck. I called Customer Service and the rep told me I needed to spend $ 99 to receive the discount. I told her it did not state this on the card. She said ‘I don’t know why’. I said me either, a discount was offered, would it please be applied to my order ? She said yes, if I spend & 99. I told her this card was false advertising. She hung up. Stay away.
JILL
i ALSO WISH IT COULD BE A ZERO STAR. They took my money on 11/05 .... sent the wrong item and wrong color on 12/13....i returned it and they received it on 12/17.....I called on 12/21 ( item was supposed to be a christmas present) and they told me they had the correct item in stock but couldn't send it out for 21 days....now it"s been 30 days, so I call again am told they "are not currently replacing anything!!!!!" WHAT???????? Do not buy from this company
James M.
In November of 2024 I purchased some arthritis gloves with heaters in them. I like the product, but they have been billing me a recurring charge of $16.95 per month and I didn’t sign up for any recurring charge. I can’t get a hold of a customer representative. I have tried phone and text. This is the worst company I have ever dealt with. .
Dorothea
Purchased a Frosty inflatable which came with projector. Thought it would be great for the neighborhood kids. Unfortunately, the image projected on Frosty was broken which meant something inside the projector was bad. Returned it to Hammacher Schlemmer using their label (which is not free return shipping) along with the return paperwork. They received it 12/12/24. Yesterday, 01/16/25, I was told they are working on returns they received on 12/2/24. I understand there was a holiday and that I am not their only customer but I find this really unacceptable that a customer has to wait so long to have a refund to their credit card. And to top it off, not a full refund for the amount paid because of their shipping and fees. Buyers Beware...DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They don't even deserve one star. Extremely poor management!
Cheryl R.
Literally they need to be shut down. They are basically thieves that take your money and good luck trying to get it back. Refunds can take close to 3 months and you are lucky if you get it then! Buyer beware and do not purchase from them!
