Hammacher SchlemmerReviews of hammacher.com

Do not order from this company!!! I returned almost 500.00 dollars worth of Christmas items.It took me 30 days to get refunded . They would not refund the sales tax or the shipping I was charged!!

First, this company sent me the wrong item. A tree ornament angel instead of a an All in one music stereo. I called them to return the “Angel” and asked them to cancel the order for the music stereo. They sent the music stereo anyway and I returned it the same day. To be fair, I did open it to test it since they went ahead and sent it hopeful it would be a good product. However, the stereo was terrible quality, sounded tinty and the CD player open/close tray wouldn’t open when pressing the open/close button. I was very disappointed in the product as well as the service. I was on the phone with customer service so many times it was exhausting. They did not return my entire amount of money and instead of refunding the charge on my credit card they sent me a check and I was short $31.75. I realize their return policy said they weren’t paying for returns but I specifically asked them to cancel the order and they did not. I understand mistakes happen during the holidays, but I did ask for this to be cancelled. I would rather pay the 31.75 then converse with them again so I don’t want to send them my complaint but hope the people reading this will decide to shop elsewhere.

I still haven't received a refund for an item i returned. Tracking number shows they received it 14 days ago.

Their online ordering process has doubled my orders the last 2 times I’ve ordered in 2 weeks time. Called their customer service 1/800 number and was told it is my problem not theirs. I called within 6 minutes of checking my order for 1 item which was doubled to 2 and gave him my order number and he said “ok” and nothing could be done. I then said I had spent thousands of dollars with Hammacher Schemmler and he said”ok” and nothing could be done!!! DO NOT ORDER FROM THIS COMPANY HAMMACHER SCHLEMMER!! Robin M.

I spent a lot of $ on outdoor Christmas products from this outfit and they are only 2 years old. 4 of the items the lights have gone out. I tried calling and emailing for a fix and no one has got back to me and its been a over week. I will never buy from this place again!!

Ordered a product on December 1st. I received no shipping confirmation after several days so I called. Was given the runaround and told that it could take up to eight days to ship. This of course is after their website said most items shipped within 24 hours. Called back two days later and was told that the item was picked for shipping. Not the case never received a shipping confirmation again. Finally called back on the 11th and was told that the item was back ordered. I told them to cancel the order and well on the phone with the customer service rep. She said it was picked to ship. You cannot trust anything that the customer service people say to you at this company. I ended up canceling my order completely, and then received an email today saying that because they were unable to fulfill my order within the designated time they were canceling it. Big fat mess. Never ordering from them again.

If I told you the whole story, your blood would boil just like mine is now, but suffice to say I will never again be ordering from this once reputable company again

I am VERY upset and angry with Hammacher Schlemmer which at one time was an excellent company, but no longer is so. I ordered a Christmas gift from their website on 11/18/24, and was told that it would arrive in about 1 week. It did not arrive. A week later, I wrote them an email asking where the present was, after phoning their customer service number and getting a “we’re busy, call back later, or send us an email” message after waiting online for better than 30 minutes. I received an email response to my email from Alyssa stating that it would be shipped in a week. A week later I tried again to find out where my present was after calling and emailing I received a response from Charmaine on 12/7/24 indicating that I would not receive my order until 3/4/24. I also received a catalogue and my purchase item was on the first page of that catalogue. I then went to the HS website and my purchase item was on the first page of the category that it was in. SO WHY IS AN ITEM ON THEIR NEWEST CATALOGUE AND 0N THEIR WEBSITE NOT AVAILABLE FOR 3 MONTHS ??? I then went to Amazon, ordered the item and within 24 hours it was in my hands. I have cancelled my order with HS, hopefully the cost of my item will not be on my credit card. In order to cancel, I phoned a number of times with ZERO response and then sent an email. After reading the many negative comments on Trust Pilot, I suspect that I will be charged for this item on my credit card bill. If this happens I will contact the BBB.