Hammacher SchlemmerReviews of hammacher.com

This is my opinion as an ex employee. I was let go after only one day with no explanation why.

Ordered a personal rose massager. Nowhere did it say in the catalog or online description that is was for woman, as it does with another female personal massager. So it arrives. I realize the mistake. But they won't take it back. The Customer Service agent I spoke at length with never even called me back to follow up, as she said she would do. So I am out $59.95 plus shipping, and stuck with this product I cannot use. Please put in the description that this product is made for women. Please do the right thing and refund my money. Thank you.

I started seeing a $16.95 per month charge on my credit card for "Hammacher Schlemmer" rewards. When I called, they said I agreed to it when I bought something from them. Must be some small print somewhere. What a scam! I called and cancelled but not until they got 4 or 5 months of fees.

Don't order anything from them. Shipment arrives 3 months later. Wrong item sent and I have to pay return and then they claim they never received item so they are refusing to refund.

On February 6, I ordered a pair of orthopedic walking shoes, designed for individuals with plantar fasciitis. I received a confirmation email with this message: "This email is to confirm that we have received your order #W14772759, placed on 2/6/2025. Expected ship date 2/11/2025" Today, February 14, I called the Customer Service Department, which is an outsourced center, and asked about the status of my order since no tracking number was provided in the confirmation email. I was told that the item was so popular, the store was sold out. I asked why there was no "Sold Out" or "Out of Stock" notice on the website. I received neither an answer nor an apology. I stated: "So, why wasn't there a follow-up email informing me that the shoes were sold out?" I did not receive an answer. I proceeded to tell the Customer Rep that leaving a customer in the dark without notice and without crediting the total purchase amount back to their account is unethical and strikes me as a form of fraud. Again, no apology was forthcoming. I demanded that the amount be credited back to my account, but it will take at least 3 business days before I can verify. I will never again attempt to buy an item from Hammacher Schlemmer, a company that I previously respected. If this is a ploy to defraud customers, then shame, shame, shame!!!

This company is terrible. Their customer service is horrible. You wait weeks and weeks for a credit back on your charge card. They don’t care. I don’t know how they stay in business. I never should’ve ordered from them.

This is my second review regarding the same issue with Hammacher Schlemmer. I cannot stress enough to not trust this company. They sent me the wrong item and I returned it and told them to cancel my order. They resent the order anyway and I returned that. Now they are telling my bank they never received the return and I have proof with both slips from UPS when I returned both items, neither of which I wanted. I have never experienced anything like this before. If I could give them no stars I would. It’s a shame for anyone to treat a customer this way, whether it worked out or not they shouldn’t lie. If you ever do return anything make sure to get evidence.

Ordered an item Nov 27 for my grandkids. Said it was shipping January 31 - bought other items and thought it would be a good surprise. Still haven’t received it - now on back order until March 11. I thought it was 1 item - but no - no ordered an item for my son-in-laws 40th birthday. SAME THING!! Awful company to work with. AND they put the charge through in November!! At least Amazon doesn’t charge you until your item ships - they sure could learn a thing or 2. Never even looking at their catalog ever again. You are a joke!!