Hammacher SchlemmerReviews of hammacher.com

Beware!!! Today I saw charges for $16.95 from Hammacher Schlemmer on a credit card bill. I opened my online account w/ H-S checked charges, this $16.95 was a recurring monthly charge on my credit card, and was called a Clarus. Searching the web I discovered Clarus was the H-S Rewards program. Having purchased nothing from H-S more than a year, I was shocked by this charge. I called the Clarus Customer Service and was told that the $16.95/month was the Fee for belonging to Hammacher S. Rewards. When I clicked on "Agree" when I signed up and didn't notice anywhere that after a 30 Day Trial that there was a monthly charge to belong. This was not made obvious or clear in any way when signing up. The total came to 18 months = $305.10 for NO Merchandise. Technically my fault for not noticing this sooner, but this time period has been the hardest of my whole life. So Beware!!!

HS tends to hire loose chicken heads! I ordered a white jewelry case for last Christmas - arrived damaged! I returned it for an exchanged but they ended up giving me the wrong item, it was a men's watch case instead, returned that item again. Only having to receive a refund check when I didn't mark that off on my return paper form, I checked off - exchange item for the CORRECT item this time. Called HS and told the rep about the situation, idiot told me just deposit it and purchase the item again, to which I said, I'm not depositing it because technically they still have my money but the idiot couldn't get that through his head and had a screaming match because he refused to do the most basic thing which is to simply replace the order with a click of a button instead of making customers go through all the trouble, eventually he came back and said we will void the check and replace the item. Went to check on the status after a couple weeks later and was told by a lady, she does see the notes and that I should be receiving an email within 24 hours or so. Tick-Tock nothing, almost two month goes by of silence. I would rather take the loss and move on! I was so sick of this roundabout and gave them so many chances when I shouldn't. Date of experience really happened last Christmas (2024) and now it's May

I ordered a gift for my daughter at Easter. It took over 10 days to be delivered. The product (singing rabbit) was broken. I took a video and sent it to them. The sent a replacement but that took over 10 days. The batteries in that rabbit were corroded. When cleaned and new batteries it did work. I write a bad review. Customer Service offered a replacement or refund. They then decided to do nothing but pay for batteries. I will never order from them again!!!! They send faulty products and don’t stand by their word. By the way, the rabbit quit working. Guess the corrosion got to it. Beware!!!

Hammacher Schlemmer is a rip off .. you can only buy from their catalogue .. they have no store where you can look around .. I ask if I could drive over & pick up my item (to avoid the exorbitant shipping costs) .. they said NO .. so, I ordered an item .. then got a message that I could save $40 on my purchase .. went thru several screens & got to one that wanted to update my computer .. at that, I bailed out .. this morning I found 3 charges on my visa acct for the same amount .. what a bunch of crooks .. also yesterday got a coupon to save $10 on my next purchase .. today got another message that said $10 coupon expires today .. how do they get away w/this nonsense .. I'll never but anything else from them !!! assuming I have any money left .. they should copy Amazon's understandable & user-friendly website .. all I can say is .. beware or .. they'll get ya coming & going !!!!

This is the review I submitted on the Peanuts Halloween Tree that Hammacher refused to add to their website. I will never buy another item from them or Bradford Exchange. I have eyed this for years. I'm a Snoopy fan. But if you look at the website ratings for Bradford Exchange (Hammacher is a subsidiary), I have steered clear. When I saw that I could purchase it at HS for 25% off, I decided to see what the quality was. I was disappointed and underwhelmed as I unpackaged it. This is of VERY average quality. The box it comes in is packaging you would expect from the dollar store. It is not good enough for year after year storage. The ornaments/figurines were protected and packaged well. But the pride of workmanship in general is just average. The placement of the figurines is lopsided. Pigpen hangs so low, he originally covered up Linus and the Great Pumpkin sign. I did the best I could to adjust him upward, it's not easy and you have to apply gentle pressure. The branches are nowhere near as sculpted as the advertised image. I've noticed that there is never a good description of the materials used in their products. If they were proud of both the materials and craftsmanship, they would clearly state it. The on/off switch is of very poor quality. It works, it's just cheap. It shows that it is all about the profit and not the end product. It is definitely not worth the $139.99 price tag, it is not worth what I paid on sale. Shipping and handling is too high. It is just OK, a three star product that I have chosen to keep, avoiding additional cost and hassle to return. Maybe that is why the company charges a return fee as a deterrent. I knew this going in. If you decide to purchase it, you will not receive exactly what is pictured. I took the best picture possible so I could set the right expectations.

Never again. Ordered something important for my wife. Came 18 days later. Opened the box and a Mother Goose stuffed animal was in the box, not what we ordered. a 30:00 item vs a 230.00 item. I called and was told my order would be expedited, wrong. Still waiting for our first item now 29 days later. Their expediting is going on, over two weeks. I wish I had read the reviews earlier. Please don't order from them unless you are willing to wait a very long time. One last thing I am also still waiting for a manager to call me back as promised. I am not holding my breath.

I bought a scale for $60 plus $20 for shipping. The first day, my toddler stepped on the plastic over the numbers and broke it. Now the scale doesn't work. I looked up the brand online and Walmart is selling the same scale for $40. :-) Don't fall for this scam.

My husband wanted a portable DVD player specifically from this company due to one that he had purchased years ago was his favorite. First of all, this company charges at least twice as much as a better model from Amazon. When it did not perform as expected, we had to pay return shipping costs and Hammacher Schlemmer charged a significant restocking fee. Then they issues a Gift Certificate rather than a refund. I called to request refund and two months later when refund had still not been received, I was advised that there was no record of request. I have again requested refund. We will see if it arrives. We will NEVER, EVER again purchase from this company. Beware!!!!!!