Hammacher SchlemmerReviews of hammacher.com

I don’t know what is going on with this company. I returned my order and it as received on 10/3. I was advised it takes 10 business days for return to be processed plus 72hr for refund to be processed. I checked on the status of my return was told the returns for 9/26 are being processed now! It appears they are holding up the return process! DO NOT BUY anything from this company!

The customer service is non-existent. They do not ship some products and DO NOT inform customers of the status at all. You have to call them. They have transferred everything to the Shop app, which is terrible. If you want to check your orders or delivery status, they claim it is on the Shop app, but it isn't. If you return something, it takes weeks to be processed, and you receive NO updates or emails about whether they have received your return or returned your money.

Should anybody wonder why they claim to be the longest running catalog when they sell things that they cannot deliver? I placed an order June 29th, and today, October 2nd, still nothing. What horrible service and no wonder they have a rating at the 1 level. I would call this a scam company as I guess they make their money by keeping OUR money for several months interest free. And the things they really do have, you can find most of the time at other retailers for much much less. It's a scam.

I'm giving them two stars only because people who leave one star are not believable. Big surprise. "If for any reason you're not delighted with your purchase you may return it within 30 days". Opps! Forgot to mention there was a $13 return fee and I would need to pay postage.My $39 sweater, which is too large, is going to charity. In business for a long time, but Amazon is the long term winner. I should have known.

Horrible company. No service at all. They do not respond to email or queries. Just send stupid auto-responses with the lie that your email will be responded to in 24 hours. Once they have your money, you are out of luck. The company should be investigated for fraud and shut down. Contact your credit card company and file fraud charges because they will steal your money by not delivering what you order from them. Tell everyone you know.

I ordered a radio from them and UPS said it delivered it, not to my address but to some address 155 yards away from Mine. Needless to say, I didn't get it. UPS was no help, saying I had to contact Hammacher to file claim. I called and they said they would refund my money, but would not send replacement. So I can't get a radio because some UPS driver most likely lifted it and hammacher wouldn't help me at all. Last time I shop at hammacher.

My mom bought a toy for my daughter for Easter. It arrived and worked for a few minutes and then wouldn’t work anymore. I tried charging the battery and following other troubleshooting tips in the manual. After no success, I reached out to Hammacher Schlemmer and asked if they could help in any way. Their reply was that I was outside of the 30 day warranty by 2 days and they would not replace it. I explained that I wasn’t asking for a replacement, just help with troubleshooting. They again replied that they wouldn’t be able to replace the item. I reached out to the actual manufacturer, who was glad to help and offered to replace the item. After a few days, they followed up saying their warehouse was actually out of stock of the item. I asked if they could authorize Hammacher Schlemmer to send a replacement since they still had it in stock and they agreed. I again reached out to Hammacher Schlemmer explaining this and they quickly replied saying I was outside the warranty period and they would not replace it, disregarding the fact that the manufacturer authorized them to replace it. Since then I’ve tried calling again being told the same thing. I never received a replacement. Definitely will not do business with them in the future.

Scam. With all the complaints that I am reading online for the monthly charge of $16.95, I wonder how much money HS has made on unsuspecting customers who checked a box for a shipping discount and got signed up to pay a monthly "rewards" charge. Pretty slick. When checking out last Nov online, we checked a box for a discount on shipping. Since then we have been charged $118.65 at $16.95/month. We have filed a fraud claim with American Express. After buying from them for 60 years, way back in the days of the fabulous New York store, we are no longer customers.