Hammacher SchlemmerReviews of hammacher.com

I placed SEVERAL orders from Hammacher with their going out of business sale starting in October. It took months to receive some of the items and have not received many other items as of yet. Although they have had no problem keeping the money and which they should be issuing refunds for items that they do not have. I would suggest NOT ordering from this company. They stole countless amounts of money from lots of people that ordered from them as well. This is a DISGRACE! Hammacher was always such a great company to order from. It’s sad they would steal from their LOYAL customers this way!! SHAME ON YOU!! If I could you get zero stars!!!

THIEVES! I ordered merchandise in mid-November 2025. In late November, I received an email from Hammacher Schlemmer saying that two of the items that I had ordered and paid for were cancelled. When I replied to the message about a refund, I was told that I was not getting my (roughly) $150 refunded because a new company acquired Hammacher Schlemmer.

They gave me a cheque refund to my old address in July 2025. Followed up in September and they said they have mailed it again. Followed up in November no reply. By December they tell me new owner bought brand and not operations so they can’t help me. I wouldn’t trust their lifetime warranty. Best to contact them through their form. Not the customer email address.

Wow, I sure wish I’d checked here before ordering over $150 in Christmas gifts. Growing up, my dad loved HS because of their quick shipping, easy returns and exchanges, and great quality products made in the US. This is no longer the same company and whoever owns them now is destroying their name and legacy. I ordered 7 items on 11/24. It’s been 2.5 weeks (now past the delivery estimate) and I’ve received 2 of my ordered items. Both items show “made in china” and are not the quality I’d have expected from a company in business since the 1800s. Another item showed delivered but never showed up. I contacted customer service and they have been entirely unhelpful. Because they ship their trash from all over, they apparently have no way to determine based on tracking number which item I’m missing. I’ve exchanged something like 12 messages with customer service, who just ends up telling me my item was delivered. It was delivered what would I even be messaging about?! Lesson learned and I’m canceling the BS membership they make you pay for and never ordering from them again, and certainly telling my family who have been loyal customers for decades to spend their money elsewhere. Really screwed me over on Christmas presents this year. Should have just let them close with an intact legacy instead of trying to reboot with garbage Chinese products and customer support overseas.

Beware! This company is a scam. It claims to be an American company but everything I bought came from China, packaged with Chinese packaging, made in China, and is cheap low quality products.

I bought 3 items from Hammacher Schlemer on October 16 and was charged for 3 but only received 2. No customer service, no one to call and NO email responses. They are going out of business. Buyer beware. They’ll rip you off.

I deposited a refund check from Hammacher and Schlemmer on Monday for $20.17. Today my bank notified me that the check bounced AND that my bank was charging me $16.00 for the bounced check. Classy business not honoring their refund check and causing me to be penalized by my bank. Never bounced a check in my life, but got punished for their check bouncing. Called the phone number for customer service and heard they were no longer taking phone calls. I did email customer service, but hold little hope I'll get reimbursed for the penalty they caused me to pay because they cheated me out of my refund. Shame on you, H and S.

Be cautious when ordering from this company at this time. They will not honor returns or exchanges due to faulty products. You can't actually talk to anybody. Just an email available that might never be answered. I bought a 7-foot lamppost for Christmas decor. The garland connectors are faulty, and I am still awaiting a response from them, as the item remains available. The rain chains I ordered are also of poor quality, as the hook came loose during installation. Again, there is no one to talk to about having them replaced. You’ve been warned.