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Hammacher Schlemmer (hammacher.com) has 223 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Rita N.
They charge 17.95 to shIp, by ground, a piece of light weight clothing from Ohio to PA To arrive in 4 to 8 days ground. They add $1.99 additional for their carrier(USP). That is extremely excessive. I will not order from them again. Corporate greed is out of hand!
Kathy B.
Don't try to return anything if you want a refund of your money. Don't try to return items for refunds if you are in any hurry to be reimbursed. So far it has been two weeks and counting just since HS received the item I returned and the customer service people say they are slow because of the large volume of returns.... that alone is scary.
Jamie C.
I wanted to order 4 small flashlights for Christmas gifts. When I went to pay for them there was a shipping charge of $17.95. I contacted them to check the cost. The customer service person told me that they don't have free shipping. I wasn't asking for free. I wanted fair. I receive a catalog a month from this company. Perhaps, if they cut back on this practice, they wouldn't have to charge so much.
Mmc
Shipping / Delivery is horrible they don’t ship for days and they use UPS innovations which does not give a delivery date. You pay for shipping service you do not get. I wish I never ordered from them.
Edu T.
AWFUL experience. I purchased several items to decorate my house for christmas. Half of the items were missing upon delivery. They never call me to apologize or let me know what had happened with the items I had purchased and paid. I called. The first customer service lady hang up in the middle of the conversation and did not call me back. The second one told me they would send the rest of the items but told me she could not tell me when they would arrive because she had a slow computer. When I requested to talk to her supervisor she told me her supervisor could not talk to me because he was busy. I'm not buying from the company anymore.
Pamela L.
Very high prices with "extreme" shipping charges. You will be over-charged.
Brian S.
In April, I ordered an electronically-lighted wreath. It stopped working in September, and I returned in October. Despite their website promising a refund to my form of payment (because it was less than a year after purchase), they sent me a check. For reasons that I only found out about after receiving it, they deducted nearly $15 from the refund. I also had to buy a box to ship the defective item back. All told, I was out nearly $30 simply to return a defective item. To make matters even worse, the envelope with my check contained a check for another person. They are the WORST!
Lisa
Hammacher Schlemmer is a complete rip off. They say 100% satisfaction guaranteed and life time warranty which is a complete lie. I bought a rechargeable fan so I did not have to use the cord. It stopped working so I contacted them for a replacement and I found a $59 fee on by charge card. I have called customer service 2 times and each time they say there is a fee for postage which is fine and that the rest of the fee is part of the swap. They will not let me talk to a manager and at this point I have paid 50% of the replacement cost for something that should have been free. All I can say is "unbelievable" and this has got to be illegal. For saying 100% satisfaction guarantee and all they have made me is furious!!
