Hammacher SchlemmerReviews of hammacher.com

High prices for meh products. Purchased a small artificial Christmas tree with fiber optic lights. It was smaller than expected but probably not the fault of HS, however the bottom quarter of the tree's lights were missing making it look lopsided. A few days later I was in a big box store and saw a very similar tree for $80 less than what I paid. Granted, the quality was not as good, but certainly the HS tree was not worth $80 more so I decided I wanted to return it and get the other one. Their website says I will have to pay return shipping and a "return fee." That's a hard no for me. Lesson learned. I will not be buying from HS again.

Actually should not even have one star! Beware of the fine print, you'll end up being charged monthly for some kind of membership you're not aware and refuse to refund the unauthorized charge because the box was checked. Also, we ordered The Choreographed Light Show Tree; we received one that had already returned because it didn't work! DON'T ORDER FROM THIS COMPANY!!!

If I could do less than one star I would. Chinese junk. Sent it back and still trying to get a refund

I cannot warn anyone enough to stay away from HS. First, you are paying A LOT more for things that you can often get from other companies. You are paying a premium for their "lifetime guarantee", which is not worth the paper it is written on. I have had two, or maybe three, instances now where they screwed me over on their bogus guarantee. They will use any excuse to get out of honoring it, so BE WARNED. If you doubt me, look at their reviews on Google. 3.8 on Google itself, but 1.5 on sitejabber, and 1.6 on Trustpilot (with 80% being 1-star reviews).

Please don’t do business with this fraud company. The customer service staff are very unprofessional especially Carolee.

BEWARE! THIS IS A RIP OFF OPERATIONS! Use Amazon instead, they refund. Ordered the World's Best Tabletop Pre-lit Fraser Fir. Item: 56440 WHI for a gift. The retail price was $84.96 on November 6, 2023. That evening, I cancelled the order, spoke to a rep. They shipped it anyway! I complained. No problem they claimed, just refuse the package or take it to UPS to return for a refund. That's what I did. My checking account indicates that they charged me $110 keeping $18.90 for themselves. Now they are refusing to refund the total amount. Not acceptable! I will continue to complain until this is resolved. The package was never opened, although I did reinforce the tape that was coming off the package. Date of experience: November 06, 2023

We WISH we had read these reviews before giving this company our money!! We ordered a gift on 12/10/23. It was stated that it would come 7-14 days..not business days..just days. This was “the gift” for our child on Christmas. When we were charged and never given a tracking number we contacted customer service over both emails and phone. We didn’t get any responses until our fourth email. THIS PLACE IS A SCAM. Our purchase will not get here until the new year…AFTER CHRISTMAS… the ONE gift we got our child will not be here. When I requested to CANCEL this order..I was told someone will contact me 5 days later..this was on 12/20..so they were saying the contact us ON CHRISTMAS. Long story short, they do not respect their customers. They’ll charge your purchase and then good luck getting it, TOTAL SCAM.

Placed an order for a Christmas gift for my son 12/6, it was never filled, yet they charged my card and said they were processing the order. Now they are saying they don't have the item (after several emails and calls) 10 days before Christmas and that gift is sold out everywhere. If you like to waste time and money - this is your store. If you'd like to actually receive the item you purchased, shop elsewhere.