Hammacher SchlemmerReviews of hammacher.com

Purchased a tower heater. Used for one month in one small room. My electric bill tripled and gas bill stayed the same. Returned. Huge hassle!! Had to pay for shipping both ways. Customer service was HORRILBE!! They claim they test their products. Now I get a letter that the heater I purchased is recalled due to fire hazard. This company is a JOKE!!!!! Will NEVER purchase from them again!!!! They can't even give me for free!! Don't want anything from them!!!!!! Beware!!!!

What a waste of a company, especially the rewards program. When you join, they sell you on 10% off for members and shipping rebates. Well the 10% off is automatic but the shipping rebate has to be applied for and you have to send or upload proof of purchase, which does not come with your order. And then you have to request an invoice, then email or upload, and then it gets denied again because it over 60 days of purchase. And on top of that, you are never notified of the denial, have to search for it on the rewards site. What a crock! Please don’t waste your time with this company, and especially with the rewards program. Other companies manage to include free shipping for orders without such a convoluted, and in my opinion, dishonest appeal.

This company is on the way to bankruptcy. 10-15 years ago they would replace ANY item for free under there “guaranteed for life “ policy. They do not honor their warranty or guarantee in any way now. The most you will receive is a worthless gift certificate for pennies on the dollar for your original purchase. I will be complaining & filing a claim with the BBB next. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

Awful. Items were sent to my address of 10 years ago, and I am still attempting to get this addressed. First attempt I was on hold 45 minutes, then told to leave a message to which they haven't responded in a week. Today the customer service rep must have been working from home--terrible connection, couldn't understand her, even after her calling me back. So frustrating to try to deal with this company.

Horrible customer service. I received an item with corroded batteries inside, so it did not work out of the box. They charged me postage to return the product, charged me postage for the replacement item, and told me that I would not get a refund on the return postage. I regret ever ordering from them, but will not make that mistake again. Most companies use their customer service to actually service customers so they remain customers.

Slowest return process EVER - stay away!

This company is horrible on refunds if you return anything! I've been waiting over a month. They say they are running behind! I'm about ready to issue stop payment with my credit card company if the refund isn't forthcoming soon. Look at all the other one star reviews. I'll never order from this rip off company again!

Shipped wrong item which I returned and am still waiting over a month later for a refund for their mistake.