Hammacher SchlemmerReviews of hammacher.com

I, too, purchased a costly pre-lit Christmas tree a few years ago from Hammacher Schlemmer and found burned out LED light bulbs in the first year of ownership. The tree came with replacement light bulbs but they are far dimmer than those that were pre-installed; they must be of lower voltage. And these dimmer bulbs were lost to me in a wildfire last fall. I contacted customer service last Christmas an requested another bag of replacement LED multi-color bulbs; they never arrived. This December (2022) I contacted them again and found that H-S doesn't provide replacement lights for the tree I purchased. I went to the tree manufacturer's website and found that they do not stock or sell the multicolor LED light bulbs for their artificial trees. Finally I ordered replacement lamps two times from Amazon and discovered that both kinds of (same fit and exact same style) LED lights just won't light on my HS tree! I would caution a potential buyer for HS Christmas trees to be careful about the LED replacement light problems!

I ordered Heated Gloves. Paid top dollar. What came was a joke, little to no warmth. Now I get robbed of shipping fees, because they sold something that is no where close to what they had listed. I should have checked the reviews on this place first.

Ordered a 16 foot inflatable. They sent us Armor All garage mats instead. Item was sold out. Have to wait til after we ship it back to get our refund, which I’m pretty sure is not going to be refunded. Cost over 400 dollars. Stay away from this company. They don’t care.

Bought a gift certificate, they sent an email and mailed the number in an unsealed envelope. Used within a week and it was an invalid number. Service doesn't respond to multiple e-mails and the phone number they give is anther scam designed to get you to buy more and redirect you from service. Out a big chunk of money.

Bought a Shiitake Mushroom Log months ago and a dud. Followed all instructions and nothing so contacted customer contact three times but NO REPLY. Scammers and they advertise UNCONDITIONAL GUARANTEE, BS! As others, do not order or use Hammacher!

I find it amazing that this scam of a company has been in business so long, basically with their catalogue and now online presence, touting that they “test” their products and that they are all of exceptional quality, plus regaling us with their “lifetime warranty”. First of all, I have purchased several items from them through the years. All of them have turned out to be of extremely low quality, and their lifetime warranty turns out to be deceiving and basically bogus. A case in point was an expensive outdoor clock. I purchased it from their company, since our family was creating a memorial garden from my mother, who was also a grandmother and great-grandmother. The clock came with a customized under-hanging plaque. After less than a year the clock stopped working, but being that these were supposed to be high-quality clocks, I figured there was something wrong with the batteries. I tried every type out there, and the clock continued to stop. Believing that Hammacher Schlemmer did have a lifetime warranty I called them up. First off, the customer service rep I spoke to was rude, uncaring, and accusatory. It was as if they were trained to do whatever was necessary to dissuade anyone from any kind of refund or return. Of course it also appeared that this rep was not at all connected to the company but was a third party rep from one of those cheap overseas third-party operations that they had hired to do their “dirty work”. What I was finally told was that first off they no longer offered that item, so my option was to ship it back to them AT MY COST (which being a large and heavy item would have been expensive), and that if and when they received it, they would not reimburse me, but rather give me a store credit that I could only use for another one of their items. And to add insult to injury, if I did go along with this insane offer, and did purchase some other low-level item from them, I would also have to pay for the return SHIPPING! At that point I looked for a local clock repair shop. I did find an excellent one and brought it over, He immediately laughed and said he’s seen these a lot, and asked if I purchased it from Hammacher Schlemmer. He said that this was true of most of their merchandise, since they inventory the cheapest materials. In the case of this clock, the clock mechanism they use is made for a small desk clock, not a large outdoor clock with large heavy hands, which is why it keeps stopping. He told me that the clock and hands of this size need a special heavy-duty mechanism to run the hands and not burn out. Although the price to replace this clock with the proper mechanism, along with the labor was about the same as the original clock, being customized as a memorial for my mother, I told him to fix it. He did, and even gave me a discount, and a bit of advice which was: “stay away from Hammacher Schlemmer! The clock is back in our garden. And now I’m passing on his advice to you. Stay away from the scam outfit Hammacher Schlemmer. And if you do have any items from them, be aware that their “Lifetime Warranty” is not for a lifetime… it’s not even a warranty! They do not support or back up anything they sell. And for good reason. It’s crap.

defective product out of the box . wanted to return it ,and pay cost of 10 bucks to return it . WTH never again !!!

I ordered a retractable windshield shade for my make and model vehicle. the one they sent did not fit. they then told me they don't have one for my vehicle. i have to package it, ship it and pay for return shipping and wait 3 to 4 weeks after they receive it to get my refund.