Hammacher SchlemmerReviews of hammacher.com

This is the short version, believe me it really is...I ordered a pair of long Range Wireless Headphones about 3-4 years ago. They suddenly went bad so I reached out to Hammacher and was told that I could get a replacement free. So I tried to order them but they were out of stock and was told to call every 2 weeks to see if they are in. Which I did. After about the 3rd call I was told they would not be getting this product ever again and my options were to get a gift cert, contact tech support, or contact manufacturer. I did use the contact info they gave me for the manufacturer and was told they don't have that product. I contacted tech support and did not hear back so I called back and they said they have no contact with the tech support and that was on me. Ok. They also tried to tell me that I asked for and received a gift certificate back in 2020 for this product. Now why would I have done that if the product was working fine back then? I did not do that but they would not listen. They are a complete rip off and they do not support the products they sell. They do not care about the customer, only about the sale. I will never recommend this company to me worst enemy let alone someone I like. I am done with them forever and they can keep my money... They would anyway...

This company is run efficiently with a little confusion behind the scenes. As long as you are persistent with your issue and are honest in what happened with your return, they will do the right thing. I am very happy with the final resolution of my problem.

I am impressed with your Customer Service. I ordered one product from your company for my wife in Novermber 2022 for Christmas. She absolutely loves it and uses it all the time. I didn't intentionally enroll in your $14.95 per month rewards program and I did not catch this until 9 months later (just today 8/7/23). Your Rewards Customer Service rep just got my account cancelled...and also got a refund of all my monthly payments to be refunded to me. I am speechless with this level of service, and I will definitely be ordering more products in the future from your company. Thank you!

I followed the instructions to return a defective sound machine and was told that a replacement would be sent to me as it had a lifetime guarantee. After doing this, I received a letter telling me that I owed $51.36 to cover the cost of shipping, tax and the difference in the price. I had already spent $15 to ship it to them and at no time did they indicate that I would have an additional cost to replace. I find their practice to be very deceptive. Had I known upfront I would have additional cost I would’ve just purchased a sound machine from another company at a much lower price and saved myself the shipping cost and the aggravation of dealing with them. Never again will I purchase from this company and I’ve already spread the word about how terrible their business model is.

I ordered a blind spot eliminator mirror for my driver's side mirror, as my neck is stiff. I paid $42.93. It arrived but will not attach to my 2015 Prius wagon. If I return it, they will deduct $10.95 from my credit as a return charge. Between that and postage, I would end up spending $26.95 for something I cannot use. I will keep it and give someone who doesn't own a Prius.

Purchased a light up, Christmas tree. The top part did not work correctly. Got quick response and resolution. Very happy. Don't hesitate to purchase from them.

I can’t imagine that Hammacher Schlemmer is still in business based on my recent dealings with them. I ordered a cap as a Christmas present early in December. Expected delivery 1215 but unfortunately it was sent back because of an inadequate address. I called and corrected this. The CS promised it would be delivered before Christmas but unfortunately, it was returned to the company again this time because the order had not been written correctly by the CS.

The worst customer service ever. Charged our credit card, shipped to an address NOT registered to our card and that’s our fault??? Nothing but stall tactics and BS 7 days later and no credit!!! There is no zero star, or they’d get one!!! Beware, not a trustworthy vendor at all!!!