Halo CollarReviews of halocollar.com

Good options for encuragements and preventions. Should add a option to add your own voice and words for the dog. Should also allow changing the times between the encouragement and prevention events. They seem too constant, if the collar is moving back towards the fence it constantly does encouragement whistles, which is probably just as annoying to the dog as a preventive buzz.

Clearly read return policy!!! This is on me but to be fair, they could make the non-free return policy more apparent. The collar was way too bulky on my 20lb dog so I returned. I paid shipping and a return fee worth about $50. I wish I had been more vigilant of that.

It is inconceivable to me that you can spend close to $600 on a dog collar that does not include the charging brick. This is a very cheap and inconvenient oversight. If they need to be charged then they should have the charging brick.

The collar works for the most part, but it has two large flaws, One is that the collar itself is fragile, lasting less than a year before falling apart and becoming unusable. The plastic cracks, the charging port loosens, and the signal port loses it's cover somehow, so that water gets in and kills it. This happened with two different collars. But the worst flaw is that the static correction is not strong enough for a strong dog. My dog just runs through the fence and goes on merry adventures. I can correct him multiple times, but he'll only come back when he feels like it. The collar might work for a more sensitive dog, but my dog is clearly willing to pay the price of a few mild shocks to go where he wants.

Unreliable. We have had the halo collar for a bit over a year. When it works from the companies end and the wifi is functioning then its a good collar. The biggest drawback is how often thy shut down the collar then send us an email saying we need to fill out a warranty form, and then sometime in the next few weeks we get a new collar. My problem is that we have an outdoor dog, and when the collar gets turned off we have to either tie up the dog, or keep getting him from the neighbors. Also one time the dog kept getting shocks from the collar the whole time, we didnt know what was up with the dog, but obviously he was very miserable due to the constant shocks. So its the unreliability that would make me suggest to try a different collar. I realize that things can sometimes break, but I would think that as soon as they get a notification that there is an error on their end, they should send out a collar ASAP and also refund that month's subscription fees where the collar wasnt working. Then it would seem more taken care of. But at this point I would not recommend it.

We moved to rural Ontario, Canada in 2021 to 3.3 acres of flat and wooded land. We tried almost all of the things - other than an underground "invisible" fence. We did tractive, we did static collars, we did tractive WITH static collars. The tractive and static collars worked fine, except you'd have to constantly be looking at the tractive app to see where they were AND then call them back by feedback or static. Let's face it - who has time for that? 7 months ago, we finally took the jump, when a very angry/aggressive man, who claimed to be our neighbor (we have never seen him before in the entire time we've been living here) said that our dogs were in his yard "again", and he threatened us on our doorbell camera, "tie your dogs up or lose them". So, of course we got the authorities involved, but we also got the Halo collars to keep our dogs SAFE. I am finally ready to properly rate the collars. Can I just tell you the amount of PEACE and PEACE OF MIND the collars have given us. These collars have literally changed everything for us. We can see our dogs at all times (on the app) we are notified of warnings and feedback. We are no longer worried about threats to our dogs. I do want to caveat that these collars instantly worked for us because we had previously trained our dogs on the static collars. So, our girls were well aware what the static/touch meant and instantly determined boundaries with no issues. I am so thankful for Halo for keeping our girls safe and giving us peace of mind.

Buyer beware! These collars have consistent system errors! The first collar burned my dogs neck which created anxiety and fear of the collar. Then the collars stopped working all together I have 2 large dogs and have replaced the collars 8 times and still system errors and not working!!! If the company is reading this please solve the problem with these collars for me - am I getting used ones? I can't understand how this could continue to be a problem and this company still be in business.

I usually keep 95% of my reviews positive because I believe highlighting great experiences is the best way to reward exceptional customer service. But this situation deserves to be documented. I was one of Halo’s original customers. In 2021, with almost no company history to rely on, I took a gamble and paid $1,000 for a dog collar. As a responsible Golden Retriever breeder, I wanted to lead by example and keep my dogs safe, so I jumped on the Halo train early. That purchase included a lifetime subscription with no additional charges. After buying it, I sent all my dogs to in‑boarding training and ended up using the collar only 1–2 times. Recently, my female had puppies and I kept one, so I pulled out my basically brand‑new collar. The software informed me it was no longer fully functional. Fine — I figured I’d just use the free collar upgrades included in my plan. Except the collar had “security issues” and wouldn’t work even with updates. When I logged in and contacted customer service, I learned that my lifetime subscription had been conveniently “sunset.” Not certain what lifetime means to Halo but okay. My collar would no longer work due to security update problems conviently blamed on Microsoft. Being the Enterpise Architect for the State of Minnesota you are blaming another company for closing a security bug that your device is succeptable to? Come on already!!!!! I was informed I could “fix” all my problems by subscribing to a new monthly plan for $13, since my lifetime plan was conveniently discontinued. Once subscribed, I could upgrade to their newest Gen 5 collar — four generations newer — for $179. Frustrating, but I accepted that I’d been hosed as an early adopter. I paid the $13, clicked the link to get my Gen 5 collar, and waited. **More surprises:** instead of a Gen 5, I can get a Gen 4 for $100. Thank you sir, may I have another whipping. I called again and asked if I could simply get the Gen 5 for $180 and consider it a $1,200 “ongoing education” — one I now get to pay for monthly, despite already having paid for a lifetime subscription on my Gen 1 for a cool $1000. The answer was no. I could get the Gen 4 now for $100, and later pay an additional $180 to upgrade to the Gen 5 if I wanted it to do that. A classic bait‑and‑switch maneuver I had been caught up in, hook line and sinker As a breeder, I’m part of several large communities of pet owners and dog lovers, and I’m frequently asked for product recommendations — including for collars exactly like this. I was looking forward to trying this out and giving honest genuine feedback to my clients and peer community. Even if Halo had the best product on the market (which I can’t even vouch for after investing $1,200), I can’t recommend them based on these ABSOLUTE SHADY BUSINESS PRACTICES. But be certain I will definitely be getting the word on the street of my experience to these same people. Where are the companies that value their original customers — the ones who took the risk early? I wasn’t expecting a free lunch. I went along with every hoop they asked me to jump through until the final straw broke this camel’s back.