Halo CollarReviews of halocollar.com

We purchased the Halo Collar 5 on October 29, 2025. We reviewed our options and while it was costly decided to purchase this one. It worked excellent for our dog until it didn't. We loved knowing he was safe to explore our acreage. Our dog was very good to it - never pawed at it or bothered it in any way. One day while he was wearing it we found the panel that holds the prongs in the yard. I contacted support expecting great service as promised on their website and all of their advertising. They will not cover it as they have deemed it physical damage from normal use. We have used this collar for about 6 months. This is definitely not what I considered normal use. Also the responses from the support team have been slow, which is frustrating when we've relied on this to keep our dog safe. Unfortunately we are very disappointed in the service we have received. Given our experience I can no longer recommend this product and service that we previously thought to be great.

I have 4 of the Halo 5 collars. I've had the previous generation as well. I've tried multiple brands of wireless dog fences including the Fi dog fence and have not been satisfied. I lived in Alaska at the time and was disappointed in how well they worked, despite our awesome internet, cell capabilities. The Halo's worked amazing. 3 of my 4 dogs are very large breeds, one is a medium breed. They work to keep them in the yard, I now live in Maine with no yard, and near a main road. - I also have a couple beacons for extra protection near the borders of the road. Their customer service is amazing. If anything goes wrong with your collar within your warranty period they are quick to replace it, which extends your warranty period again. That is an amazing benefit that no other company does. I've taken mine camping, to friends houses - just setting up the borders when I get there, I havent tried it on walks though.

We spent a lot of money on this collar and would thus expect it to hold up to the wear and tear dogs can do on things... however after having for less than 6 months the rivets have fallen out and the rubber collar itself has started to split down the middle. I am not sure why they didn't make the collar part of the same material regular collars are made out of?! I paid under $10 for one of those and have had no issues! Not to mention they won't cover any of it, and referred me to the replacement parts page of their website.

Unpacking the collar was a frustrating experience! I immediately realized the collars do NOT include a power block for charging! The company ASSUMES customers have power packs compatible, so to "save on packaging," they don't include them. Apparently you can purchase them online, which of course ADDS additional packaging and expense to the $500+ already spent! Since apparently I am the only person in the year 2026 without a drawer full of charging blocks with the recommended 20-25 watts, I went to the "accessories" webpage, where I did NOT find any power blocks available. I have not even put the collars on my dogs yet, and I'm already regretting my purchase! I should NOT have to make trips to the local retailers to purchase additional, required parts to make these collars work!

Could not be more disatified with my halo experience. After just 4 months of having the halo 5 collar I started having batter life issues. I contacted the customer service team and they ran a on the collar and found that the battery was dying much faster than it should and that I can get a replacement but would have to go 5 days with out a collar for my dog. I made a very reasonable request of being able to keep my dogs collar active while I wait for a replacement to arrive. I did not pay around $2k including subscription to have these collars to have issues with in 4 months. Being told that they can not keep it active for "safety reasons" is a load of crap, not even management would work with me on making sure my dog is truly safe. So you guys would rather let my dog continue having issues or go with out a collar for a week while I wait for a new one to come?!?! How is either of those options "safer" for my dog?! On top of that the gps accuracy is complete garbage and is constantly setting off the collars when they are still in the border. And also the allen head screws and the tips are constantly coming loose. One of the allen head screws is lost forever now. I could not regret buying these cheap quality collars more, and of course I'm out side of the return window otherwise I would return it and go with a different brand.

Terrible customer service, good luck getting answers. The collar design is bulky and the app is not nearly as user friendly or beneficial as they say. I won’t be spending another dime with them. It’s amazing that they responded to this review before replying to my customer service email! Further proves they aren’t worth it.

I purchased Halo collar 5 on March 22nd for $524. On March 24th it went on sale for $445. I called requesting reimbursement or credit since it had only been 2 days. They refused. I asked for manager. They called me back still refused. They said I could return the one I purchased for $25 and reorder. This company has terrible customer service.

These collars have changed my life with my dogs, they picked up on how these work so quickly. Overall I am happy with my purchase, my two issues are; 1. If you have buildings are your property, the GPS will not stay accurate, the collars often go off when my pups are inside the house and considered "safe". not sure why they randomly do that, but it seems to confuse my pups. I just make sure I turn off the fences manually as soon as they enter the door. 2. The collars do not come with a charging block, not a huge deal since most people have charging blocks already (I did not), but for over $500.00 plus the monthly fees, I would think they would include a $10.00 charging block in the package. The app is confusing until you get the hang of it, you can not walk out a fence guidline like they make it seem, you have to map out the fence with the pins on the app, which can be frustrating. Overall a great buy, but does have some bugs that need worked out within the GPS system.