Halo CollarReviews of halocollar.com

When the collar is fully functional and working properly, it is wonderful. Unfortunately, I’ve now had issues with two separate collars. For the first collar, I wasn’t even aware of the problem until the Halo team sent me an email stating they had noticed an issue and were sending me a replacement. It was purchased on June 27, 2025, and needed to be replaced by September 26, 2025. I thought it was no big deal because they recognized the issue and handled it quickly with little assistance or requirements from me as the customer. Once I received the replacement, I unlinked the old one, set up the new collar, and my dog was back off to the races. I’m an active-duty soldier and travel a lot for my work, with my family assisting me in providing care for my dog. That being said, I returned from a military course last week (during which I wasn’t authorized to use my phone) and was informed that my dog had escaped and was almost struck by a vehicle. Initially, I was frustrated with my family, suspecting they had let the battery die because the app showed the collar hadn’t been charged. However, once I got home, I realized that the collar itself was the problem. I attempted to use a different cord, charging block, and power bank, but had no success getting the collar to charge. I reached out to the Halo team and started a warranty claim. They walked me through all the same steps but did ask that I attempt to clean the magnetic terminal, which I did. Now, to the frustrating part that I want everyone to be aware of: instead of shipping me a replacement collar to ensure the safety of my dog, who is like family to me, they stated they had to send me a new charging kit first in an attempt to troubleshoot the issue. This means my dog will be without the safety of her collar for an even longer period, adding extensive costs to ensure her safety and care while I travel. When I kindly asked if they could send both the replacement collar and the charging kit, assuring them I would return whichever one wasn’t needed, they stated they couldn’t do that. I also inquired if they would assist with reimbursement for boarding her to ensure her safety while I travel. Moreover, having experienced two issues with both collars I’ve received within a year, especially considering these collars cost over $500, and then dealing with customer service that doesn’t assist when you need it most is unacceptable. This is a no for me as a customer. Once I’m out of warranty and have another issue (which I now fully expect will happen) with their collar, I will be switching to a different brand. Be warned.

Cierra was so kind and efficient in resolving my billing concerns. Halos customer service truly sets the bar for excellence. I wish all companies had this level of kondness, patience, knowledge, and efficiency. Thank you

Our house was built over 4 years ago and it still does not appear on the halo app so setting a fence is horrible. If you do not have a physical fence next to your house, which is why we got Halo, the collar assumes the dogs are in a structure and does not correct when they leave the boundary. The customer support is horrible, phone call? Forget it unless you’re willing to be on hold for 40+ minutes. Chat with a human? Typical wait time is 20+ minutes and if you are not waiting there to chat they will close it and you have to start over. I read the negative reviews before buying but didn’t listen, maybe I can save someone the pain and money of dealing with this product. I have 2 dogs, that’s 2 collars, almost 1000$ and am greatly disappointed. Do not buy Per their reply, I have updated the imagery in the app, no help and I have put in help requests to have map updated, no help. I can keep going as well, the reason for the rant about wait times and basically no way to communicate with a human started when I received a notification on the app that one of my collars was fault and they wanted to warranty it, great right? Nope, upon verifying info for a replacement they just turned the old collar off. For four days I tried to contact them as my dogs are now locked in the house when we’re not home, finally a week later I received shipping info on the new collar. Two weeks total will be the time that I have been paying for a collar and subscription I don’t have before the new collar arrives. Really for both collars as my dogs don’t like to be separated so as stated, they’re both inside. Anyway, reason for the long review is THIS is the most interaction I’ve had with the company in the 14 months I’ve had the collars despite multiple attempts on my part that I’ve had to just brute force my way through

Purchased a halo 5 collar and within one week of use it shocked my dog multiple times, often several times a day, while my dog was in our house well away from the boundary. For the price of this collar I would expect better. On top of this the subscription for the GPS. I expected better. I will be sending back.

One of my halo collars just quit working after a little over a year. Wait times on the phone exceeded 2 hours to customer service. Attempted to contact someone in the dog park their virtual video help desk and after 5 different times with no one answering I became frustrated. For 500.00 collars you would think the company would have a more robust customer service team.

20 minute - so far - wait time to chat about a new collar that stopped working for no reason. Get an appointment - none in June. Bankruptcy must be next, because these guys are crashing from a customer service and product performance standpoint. Update: three weeks after finally connecting to Halo customer support and getting delayed by a "lets try a new charger," they have the following answer. "We'll escalate this to our specialist team and they will contact you directly my email. No, we don't know when. But "we will stay with you throughout this process." No contact by anyone for the past 10 days, despite daily request for a status update. Their reply to my original post is patently false. They never reached out for further information, no help.

My experience with Halo has been so disappointing. I purchased a Halo Collar approximately less than 3 months ago for my now 8-month-old Golden Retriever. The system is marketed as a premium GPS containment solution, and at roughly $600 plus an ongoing monthly subscription, I expected reliability, accuracy, and responsive customer support. Instead, I experienced repeated boundary drift issues where the fence line appeared to shift significantly from where it was originally set. On multiple occasions, the collar corrected my dog well inside what should have been a safe area. The final straw occurred when my dog was lying on his bed, nowhere near the boundary line, and the collar delivered a correction. After spending hours troubleshooting with support, I was told the collar was one firmware update behind and that the issue may have been related to a firmware update that failed to install properly. Think about that for a moment. A dog was corrected inside a designated safe area because a firmware update may not have successfully installed. My dog has no way of understanding the difference between a legitimate boundary correction and a software failure. All he knows is that he was punished while doing absolutely nothing wrong. The customer service experience was equally frustrating. Over the course of a single week, I spent more than three hours on hold with Halo. At one point, I was staring at a Dog Park chat queue that appeared stalled while the phone system reported dozens of callers ahead of me. To be fair, every representative I spoke with was polite and professional. The problem was not the frontline employees—it was the system itself. What compounded the frustration was the inconsistent information I received from Halo's support team. One representative advised that recordings and documentation from my troubleshooting session had already been submitted and attached to my case. The very next day, another representative told me something different and indicated they could not access the same information. As a customer, I should not have to navigate internal communication gaps, access limitations, or documentation issues between departments. Those are internal business problems, not customer responsibilities. Throughout the process, I found myself repeatedly explaining the same issue, recounting the same incidents, and answering the same questions. Instead of a seamless support experience, each interaction felt disconnected from the last. For a company selling a premium product with a recurring subscription, that level of inconsistency is difficult to justify. What ultimately pushed this review to one star—or honestly zero stars if that were an option—was the warranty process. Even after technical support acknowledged that the collar needed replacement, obtaining that replacement became another lengthy process involving additional contacts, authorizations, confirmations, and delays. At one point I was asked to continue exchanging emails simply to verify information that was already associated with my account. The long wait times were not a new issue either. During the first months of ownership, I contacted Halo support and expressed concern about how difficult it was to reach someone. At that time, a representative advised me that it was better to call on weekdays coz they were staffed. That response was difficult to take seriously. Ironically, the incidents described in this review was on a weekday. Halo continues to actively market and sell new collars yet unable to provide timely support to the existing ones. When a premium safety product fails, the replacement process should be straightforward. Instead, it felt like I had to repeatedly prove there was a problem despite extensive troubleshooting, documented incidents, and support representatives acknowledging the collar was defective. The most concerning part is that this is not a cosmetic defect or a convenience issue. This product is designed to deliver corrections to animals. Accuracy and reliability are the entire point of the system. When the technology fails, it directly affects your dog's trust, confidence, and safety. I wanted to love Halo. I was willing to pay premium pricing for premium performance. Instead, my experience involved boundary drift, false corrections, excessive support wait times, inconsistent communication between representatives, and a warranty process that felt far more complicated than it should have been. Most importantly, my dog was the one who paid the price for those failures. A containment system is built on consistency and trust. When a dog is corrected while resting in a safe area, that trust is compromised. Based on my experience, I cannot recommend Halo.

While I will say it’s a great collar and I love it the add harassment I get is non stop and it doesn’t go away. On every platform I have there’s a halo collar add. It’s borderline harassment at this point and I just wish it would stop