Echelon FitnessReviews of echelonfit.com

Over one month and still haven’t received treadmill. Over 30 days and I was informed after asking that item was oversold and discontinued.

On my first order, I was mistakenly sent the sleeved version of the shirts I ordered. Their customer service immediately sent the sleeveless versions and would NOT let me return the 2 incorrect items I received. "Keep them for my trouble" which I thought was extremely generous of them.

I have never been dissatisfied with echelon I have purchased several units and I have no complaint

I absolutely love all things Echelon! The interaction with the instructors, the competitions, and the celebrations.

My rower arrived without the center support peice. Now it's a pain to get ahold of anyone.

Very pleased with the responsiveness of the team. I had hit the 1000 workout and inquired about getting the cube. They wrote right back and within the week it was at my door!

I've been using the bike for a few years. I stopped paying for the subscription a while ago so I no longer do the classes. The bike was ok until it stopped working. After one firmware update, the screen stopped working properly. Customer Service was never able to fix that issue. The bigger problem now is that the resistance knob no longer works. This is a common problem if you look at online forums. Unfortunately the part needed to fix it (encoder wheel) is on "backorder". I have already been waiting over 3 MONTHS! When I followed up today, I was told it might be available in a month or two. Ridiculous. I would strongly recommend going with a better quality product.

I needed to get another part as had issues w charging the usb port.