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I paid for delivery and assembly and…
I paid for delivery and assembly and FedEX just dropped the box by my front door and had to hire someone else to move the huge box. Obviously terrible coordination with logistics partners. UPDATE: Responding a month after the issue is not helpful. If the best customer service you can provide is responding unhelpfully a month later, then you really need to investigate your practice. Or state plainly your position: you don't really care if your customers have a negative experience.
Response from Echelon FitnessJul 3, 2026
Thank you for taking the time to share your feedback. We're very sorry to hear that your delivery experience did not meet your expectations. We understand how frustrating it must have been after arranging delivery and assembly to then have to make alternative arrangements yourself. This is not the experience we want our customers to have. We'd appreciate the opportunity to investigate what happened. If you haven't already been in touch, please contact our Customer Support team through our support portal so we can review your order and work towards an appropriate resolution. Thank you again for bringing this to our attention.