Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessOct 21, 2026

Thank you for taking the time to share your experience. We're very sorry for the lengthy wait for your replacement motor and the frustration of receiving the first one damaged. We're pleased to hear that our Customer Support team has been responsive and that a replacement was delivered promptly. However, we completely understand your disappointment that, despite these efforts, your treadmill is still not functioning correctly. We can see that you have an open support ticket and that our team is already assisting with the outstanding issues. We hope to get your Stride back up and running as expected as soon as possible. We appreciate your patience and thank you for acknowledging the positive aspects of your experience despite the difficulties you've encountered.

Response from Echelon FitnessOct 12, 2026

Thank you for your feedback. We're sorry to hear that you've been experiencing issues with our app. We understand how frustrating technical difficulties can be, particularly when they interfere with your workouts. We'd encourage you to contact our Customer Support team with some additional details about the issues you're experiencing so we can investigate and provide assistance. We appreciate you bringing this to our attention.

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience with your bike hasn't met your expectations. We'd like to clarify that an active paid membership is not required to use your Echelon bike. Our Freestyle mode allows you to continue using the equipment without a paid subscription, while a Premier Membership provides access to our instructor-led classes and additional features. We also appreciate your comments regarding the seat comfort. We understand that comfort is important, particularly during longer rides, and will share your feedback with our product team. If you need assistance accessing Freestyle mode, our Customer Support team will be happy to guide you through the process.

Response from Echelon FitnessSep 10, 2026

Thank you for taking the time to share your experience. We are very sorry for what happened with your delivery. You placed your order with the expectation that the Room of Choice and assembly service advertised and purchased with your treadmill would be provided. We completely understand your frustration at discovering only at the point of delivery that this service was no longer available, particularly given your circumstances at the time. While the charge for the service was refunded, we recognise that this did not resolve the practical situation you were left with, and we are sorry that you then had to arrange additional assistance yourself. We would like to review what happened with your order and the service available at the time of purchase. Please contact our Customer Support team and we can ensure the matter is reviewed further. Thank you for bringing this to our attention, and we're pleased to hear that you are happy with the Stride 8 itself.

Response from Echelon FitnessSep 1, 2026

Thank you for taking the time to share your feedback and for being part of the Echelon community for more than five years. We’re sorry to hear that the changes to the complimentary content available without a paid membership have left you disappointed. The selection of classes and content available to non-subscribing members has changed over time, and we appreciate your feedback regarding the reduction in the content you previously enjoyed. Your Echelon bike can still be used without a paid membership through Freestyle mode, while access to our wider library of instructor-led classes and other premium content requires an active membership. We recognise that the previous complimentary content was something you valued as a long-standing member, and we’ll ensure your feedback regarding these changes is shared with the relevant teams. Thank you again for taking the time to share your experience.

Response from Echelon FitnessSep 1, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that you're still experiencing difficulties updating your tablet and that your previous contact with our Customer Support team didn't resolve the issue. We'd like the opportunity to take another look at this for you. We've asked our Customer Support team to review your case and reach out directly to provide further assistance with the tablet update. We appreciate you bringing this to our attention and hope we can get this resolved for you as quickly as possible.

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your equipment arrived with damaged and missing components, and we understand how disappointing this must have been. We can see that you've now been in contact with our Customer Support team and that replacement parts have been sent to address the issues you've reported. We appreciate your patience while we work to put this right and hope to have you fully up and running as soon as possible.

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you received the wrong item. We'd like the opportunity to investigate what happened and get this resolved for you. A member of our Customer Support team will be reaching out shortly to review your order and arrange the appropriate next steps. Thank you for bringing this to our attention.