Echelon Fitness Reviews | Read Customer Reviews of echelonfit.com

Echelon Fitness Reviews | Read Customer Reviews of echelonfit.com

Echelon Fitness reviews

325 approved reviews, newest moderated first

Adella K.
Oct 22, 2026
Part didn’t fit my bike.
Part didn’t fit my bike. Sent a email no reply
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Phil
Oct 20, 2026
Long wait for parts that didn't solve my problem
I waited for several months for a backordered motor to arrive. The first was poorly packed and arrived broken. To Echelon's credit, a second motor arrived a few days later, packed securely as it should have been the first time. Having installed the motor I waited so long for, I find it does not run properly, and my belt moves very slowly. Also, the elevation motor now does not work. In general, Echelon customer service does respond promptly and spare parts are inexpensive and easy to install. However, I am now quite frustrated with my Stride treadmill experience
Response from Echelon FitnessOct 21, 2026
Thank you for taking the time to share your experience. We're very sorry for the lengthy wait for your replacement motor and the frustration of receiving the first one damaged. We're pleased to hear that our Customer Support team has been responsive and that a replacement was delivered promptly. However, we completely understand your disappointment that, despite these efforts, your treadmill is still not functioning correctly. We can see that you have an open support ticket and that our team is already assisting with the outstanding issues. We hope to get your Stride back up and running as expected as soon as possible. We appreciate your patience and thank you for acknowledging the positive aspects of your experience despite the difficulties you've encountered.
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Ira R.
Oct 18, 2026
Although I purchased the membership
Although I purchased the membership , I have not been able to access it. For my Row is unable to update . I have been I. Touch with customer service but it has been a slow process.
Response from Echelon FitnessOct 21, 2026
Thank you for sharing your feedback. We're sorry to hear that you've been unable to access your membership due to difficulties updating your Row. We understand how frustrating this must be, particularly when you've purchased a membership and haven't been able to enjoy the content you've paid for. We're also sorry to hear that you've experienced delays obtaining support. We've asked our Customer Support team to reach out to you directly to investigate the update issue and help you access your membership. We appreciate your patience and hope to get you back to enjoying your workouts as soon as possible.
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MikeM
Oct 16, 2026
I needed a new on/off switch for my…
I needed a new on/off switch for my treadmill. I found one through Echelon. It shipped quickly and was reasonably priced.
Response from Echelon FitnessOct 21, 2026
Thank you for your review! We're delighted to hear that you were able to find the replacement switch you needed for your treadmill and that it arrived quickly at a reasonable price. We really appreciate your feedback and hope you're back to enjoying your workouts!
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RDP
Oct 13, 2026
The cycling videos are old
The cycling videos are old. Not many choices. Not worth $40/month.
Response from Echelon FitnessOct 21, 2026
Thank you for sharing your feedback. We're sorry to hear that our current cycling class selection hasn't met your expectations. We understand that having a varied selection of engaging and up-to-date classes is important, particularly when investing in a monthly membership. We appreciate your comments regarding the age and variety of our cycling content, as well as the value of the membership, and will share your feedback with our content and programming teams for consideration. Thank you for taking the time to let us know about your experience.
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Andrea M.
Oct 13, 2026
I cant access classes
I cant access classes
Response from Echelon FitnessOct 13, 2026
Thank you for your feedback. We're sorry to hear that you're having difficulty accessing your classes. Having reviewed your account, we can see that your membership has expired, which would explain why you're currently unable to access the class content. We'd recommend checking your membership status through our Member Portal at https://member.echelonfit.com/en/login, where you can review your subscription options. If you need any further assistance, our Customer Support team will be happy to help you get back to enjoying your workouts!
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Vicky M.
Oct 12, 2026
The rep was patient
The rep was patient, knowledgeable and informative. This is soooo important. Her help led me to get the monthly service.
Response from Echelon FitnessOct 13, 2026
Thank you for your review! We're delighted to hear that our Customer Support representative was patient, knowledgeable and able to provide the information you needed. It's fantastic to know that her assistance gave you the confidence to sign up for a membership. We really appreciate your feedback and hope you enjoy your Echelon experience!
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Expert F.
Oct 12, 2026
Great product and value
Great product and value. Excellent customer service. Quick delivery.
Response from Echelon FitnessOct 13, 2026
Thank you for your feedback! We're delighted to hear that you're happy with the quality and value of your Echelon product, and that both our Customer Support team and delivery service met your expectations. We really appreciate your feedback and thank you for choosing Echelon!
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