Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessOct 21, 2026

Thank you for sharing your feedback. We're sorry to hear that you've been unable to access your membership due to difficulties updating your Row. We understand how frustrating this must be, particularly when you've purchased a membership and haven't been able to enjoy the content you've paid for. We're also sorry to hear that you've experienced delays obtaining support. We've asked our Customer Support team to reach out to you directly to investigate the update issue and help you access your membership. We appreciate your patience and hope to get you back to enjoying your workouts as soon as possible.

Response from Echelon FitnessOct 21, 2026

Thank you for sharing your feedback. We're sorry to hear that our current cycling class selection hasn't met your expectations. We understand that having a varied selection of engaging and up-to-date classes is important, particularly when investing in a monthly membership. We appreciate your comments regarding the age and variety of our cycling content, as well as the value of the membership, and will share your feedback with our content and programming teams for consideration. Thank you for taking the time to let us know about your experience.

Response from Echelon FitnessOct 13, 2026

Thank you for your feedback. We're sorry to hear that you're having difficulty accessing your classes. Having reviewed your account, we can see that your membership has expired, which would explain why you're currently unable to access the class content. We'd recommend checking your membership status through our Member Portal at https://member.echelonfit.com/en/login, where you can review your subscription options. If you need any further assistance, our Customer Support team will be happy to help you get back to enjoying your workouts!

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're very sorry for the significant delay in receiving your replacement cable. We understand how frustrating it must have been to wait several months for a relatively small part, particularly when your requests for updates did not provide the clarity you needed. This falls well short of the service we aim to provide, and we sincerely apologize for the inconvenience and frustration caused. We appreciate you bringing this experience to our attention, and your feedback will be shared with the relevant teams to help improve our spare parts fulfilment and customer communications.

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced registering and updating your equipment. We understand your frustration, particularly after purchasing a membership and successfully connecting your equipment to access workouts, only to encounter difficulties with other features. We haven't been able to identify any previous contact with our Customer Support team regarding these issues. We'd encourage you to reach out so our team can investigate the registration and software update difficulties and help you get the most from your equipment. We also appreciate your comments regarding our website navigation and will share this feedback with the relevant team.

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear that your order placed through Walmart was cancelled and that you haven't received an explanation. We understand how disappointing this must have been, particularly after choosing to purchase the Row-S. While we cannot confirm the reason for the cancellation without reviewing the order details, we would like to reassure you that we take concerns regarding order fulfilment and customer communication seriously. We'd welcome the opportunity to investigate what happened. Please contact our Customer Support team with your Walmart order details and reference this review so we can look into the cancellation and provide clarification. We apologize for the frustration caused and appreciate you bringing this to our attention.

Response from Echelon FitnessSep 17, 2026

Thank you for sharing your feedback. We're sorry that your Premier Membership was not correctly activated and that this prevented access to classes as expected. When you spoke with our Customer Support team, they identified that the membership had not been fully activated and offered an extended complimentary membership period to make up for the time you had been unable to access the service. We understand that you preferred not to continue with the membership, and your cancellation and refund were therefore processed as requested. We apologise that the initial activation issue affected your experience with Echelon and appreciate you taking the time to share your feedback.